Projektleder

• Jan 2020 - Present

Customer Service Operations Manager and Project Manager

• Oct 2018 - Jun 2019

• Manager: Customer Service team of 8 Danish Service & IT Engineers & operational responsibility of Indian offshore delivery team with 12 employees. • Project Manager: Implementation of Cherwell as new IT Service Management system

Senior Service Delivery Manger and Project Manager

• Jan 2018 - Sep 2018

• Implementation of processes to ensure optimal resource planning and prioritization of customer tasks• Manager for team of 7 Service engineers delivering on-site customer service for physical production equipment for Novo Nordisk

Project consultant, Personal Banking Business Development

• Sep 2018 - Dec 2018

Driving strategic business development projects and activities for the Danish market for Personal Banking. Driving strategic business development projects and activities for the Danish market for Personal Banking.

Head Of Project Management Department

• Dec 2015 - Aug 2017

• Part of IT-management and reporting to CIO.• Design &implementation of project governance model and transparent reporting to top management• Implementation of SCRUM and agile methods in projects and IT development

IT Service Delivery Manager

• Feb 2015 - Dec 2015

Senior Project Manager

• Jun 2011 - Feb 2015

• Organizational Change management and development projects• IT development projects

Management Consultant

• Jun 2008 - Jun 2011

Consultant

• Oct 2005 - Jun 2008

Sales area responsible

• Oct 2004 - Jul 2005

Working with Harman Consumer International in Rotterdam, NL, I was responsible for conducting and coordinating sales and logistics to Scandinavia. Working with Harman Consumer International in Rotterdam, NL, I was responsible for conducting and coordinating sales and logistics to Scandinavia.

Market researcher

• Oct 2003 - Apr 2004

Internship abroad required to complete my CEMS MIM degree. I worked for a Dutch company in Rotterdam, the Netherlands, for six months. Responsible for setting up and conducting an analysis delineating the relationship between time and response rate for on-line questionnaire surveys. My analyses were based on the response of 500 respondants. Internship abroad required to complete my CEMS MIM degree. I worked for a Dutch company in Rotterdam, the Netherlands, for six months. Responsible for setting up and conducting an analysis delineating the relationship between time and response rate for on-line questionnaire surveys. My analyses were based on the response of 500 respondants.