Experience

ExpertsDirect

• Australia
• Legal Services
• 1 - 100 Employee

• Research Coordinator

  • Sep 2021 - Present

• Legal Case Coordinator

  • Mar 2020 - Sep 2021



EMAPTA

• Philippines
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Customer Experience & Site Operations Manager

  • Feb 2019 - Mar 2020

  Ensures successful delivery of the projects/programs on a daily basis, main strategic decision maker of the Quezon City site, Account Strategy Execution and Planning, Incident Management / Support Management, Service Level Management, works hand in hand with the key stakeholders in the development of the site through expansion activity, employee engagement and personal leadership, identifies and addresses opportunities to create efficiencies, reduce complexity and enhance the value of the company's service proposition to clients, employees and stakeholders

• Relationship Manager

  • Dec 2017 - Jan 2019

  Main point of contact of the client serving as their eyes and ears on their Manila Operations, creates and develop strategies that will help ensure increase client/employee satisfaction and retention, liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of solutions according to customer needs, reviews invoice and answer should there be queries



Canon Business Services ANZ

• Australia
• Information Technology & Services
• 300 - 400 Employee

• Account Manager

  • Jun 2016 - Dec 2017

  Supports the Operations Manager as the point of contact of the clients regarding their offshore staff, liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of solutions according to customer needs, focuses on the client staff’s attendance, KPI/metrics and performance management Supports the Operations Manager as the point of contact of the clients regarding their offshore staff, liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of solutions according to customer needs, focuses on the client staff’s attendance, KPI/metrics and performance management



Convergys

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Technical Service Representative

  • Nov 2013 - Jun 2016

  Takes inbound calls for a telecommunication company at US, provide answers to clients by identifying problems, researching answers, guiding client through corrective steps, improves client references by writing and maintaining documentation Takes inbound calls for a telecommunication company at US, provide answers to clients by identifying problems, researching answers, guiding client through corrective steps, improves client references by writing and maintaining documentation



Department of Justice, Bureau of Immigration

• Personnel Support Staff Intern

  • 2014 - 2015