Reginald Thomas
Lead Support Analyst at IntelliQ Ltd- Claim this Profile
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Bio
Credentials
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Improving Your Listening Skills
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Note-Taking for Business Professionals
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Cyber Awareness for managers
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Experience
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IntelliQ
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United Kingdom
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Software Development
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1 - 100 Employee
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Lead Support Analyst
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Oct 2011 - Present
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Technical Support
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Aug 2005 - Jun 2011
I joined the UK Technical Support team during a time of transition, the work was challenging, and the people I worked alongside made going to work a pleasure. As a key member of the UK support team, my efforts helped contribute to turning around the perception of the ability of the team. I was also able to experience engaging with customers and experiencing supporting the software and the company in ways which were outside of my comfort zone, for that I'm truly grateful. I joined the UK Technical Support team during a time of transition, the work was challenging, and the people I worked alongside made going to work a pleasure. As a key member of the UK support team, my efforts helped contribute to turning around the perception of the ability of the team. I was also able to experience engaging with customers and experiencing supporting the software and the company in ways which were outside of my comfort zone, for that I'm truly grateful.
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Education
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2001 - 2003
London Institute of Technology & Research
MSC, Information Technology -
1986 - 1990
State University of New York at Geneseo
BA, HIstory, Sociology, Dance
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