Experience

Prime Networking

• Computer Networking Products
• 1 - 100 Employee

• Computer Networking Tech

  • 2018 - Present

  • Traveled on site across multiple cities in America to Circle K gas stations Installing and providing customer assistance for new card chip readers (EMV installations)• Trained and answered questions for management teams on-site for security and transitioning of new card readers. • Traveled on site across multiple cities in America to Circle K gas stations Installing and providing customer assistance for new card chip readers (EMV installations)• Trained and answered questions for management teams on-site for security and transitioning of new card readers.



State Farm ®

• United States
• Insurance

• Customer service claims team

  • Jan 2017 - Dec 2018

  -Responsible for handling customer service claims - Consistently held low call times while providing outstanding quality customer assistance - Able to assist multiple customer service task such as repair coordination, financial disbursements and roadside assistance. -Responsible for handling customer service claims - Consistently held low call times while providing outstanding quality customer assistance - Able to assist multiple customer service task such as repair coordination, financial disbursements and roadside assistance.



McKesson

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Pharmacy Systems Implementation Trainer

  • Jan 2015 - 2017

  • Responsible for the successful implementation of pharmacy systems, corresponding hardware, and network configurations of software, as well as coordinating the training and support of pharmacy staff during Go Live operations • Supervised and managed all staff and employee operations while evaluating proficiency and interpreting training effectiveness • Provided both onsite and remote training sessions, and/or support to customers, internal staff, and administration • Assumed responsibility of other related tasks, including client on-site visits for the resolution of organizing production



Apex Systems

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Training Implementation Specialist

  • Jul 2012 - Aug 2013

  McKesson software Training and Implementations • Traveled Weekly to pharmacies nationwide for training and implementation • Hardware and software training and installations for McKesson pharmaceuticals• Onsite adult training for pharmacy staff to 5-15 learners • Prepared weekly agendas for weekly onsite visits. McKesson software Training and Implementations • Traveled Weekly to pharmacies nationwide for training and implementation • Hardware and software training and installations for McKesson pharmaceuticals• Onsite adult training for pharmacy staff to 5-15 learners • Prepared weekly agendas for weekly onsite visits.



Alpine Access

• United States
• Outsourcing and Offshoring Consulting
• 500 - 600 Employee

• Trainer/Customer Service (work from home AT&T vendor center)

  • May 2012 - Aug 2013

  • Demonstrated company-specific Billing applications to CSRs • Supported trainees in the usage and comprehension of the software by providing essential teachings and guidance while working from home. • Communicated with external representatives to introduce equipment, software, and Multiple Workforce platforms.• Implement Standard New hire CSR guidelines and Quality Management procedures. • Demonstrated company-specific Billing applications to CSRs • Supported trainees in the usage and comprehension of the software by providing essential teachings and guidance while working from home. • Communicated with external representatives to introduce equipment, software, and Multiple Workforce platforms.• Implement Standard New hire CSR guidelines and Quality Management procedures.



RAMSEY ENTERPRISE LLC

• United States
• Telecommunications
• 1 - 100 Employee

• Consult Trainer for AT&T Mobility

  • Oct 2011 - May 2012

  • Responsible for both the introduction of institutional policies, procedures, industry standards and best practices for CSRs using AT&T platforms. • Collaborated with trainers from other departments concerning the development and execution of trainings • Developed and maintained a rapport with co-workers, staff/employees, call center and management staff • Responsible for both the introduction of institutional policies, procedures, industry standards and best practices for CSRs using AT&T platforms. • Collaborated with trainers from other departments concerning the development and execution of trainings • Developed and maintained a rapport with co-workers, staff/employees, call center and management staff



Teleperformance, USA

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• New Hire Trainer

  • Oct 2006 - Jun 2010

  • Promoted and supported the facilitation of the onboarding process for new hire Quality Assurance CSR agents • Assisted new hire training teams with developing vital, effective customer service skills that contribute to success. • Trained in CRM platforms such as Sales force, Siebel Systems, and other AT&T workforce platforms. • Promoted and supported the facilitation of the onboarding process for new hire Quality Assurance CSR agents • Assisted new hire training teams with developing vital, effective customer service skills that contribute to success. • Trained in CRM platforms such as Sales force, Siebel Systems, and other AT&T workforce platforms.