Account Manager

• Mar 2023 - Present

Account Management Support

• Jan 2023 - Mar 2023

Junior Off-Page/SEO Specialist

• Oct 2020 - Jan 2023

Account: Digital Brands and Authority SitesResponsible for making use of the right keywords leading visitors to a certain website, generating traffic for it to be as visible as possible in all search engines. Also handles content collection and writing, social media profile creation, and Wordpress publishing.

Account Manager

• Mar 2023 - Present

Responsible for overseeing and managing search engine optimization (SEO) strategies and campaigns. I develop and execute customized SEO plans to improve website visibility, organic traffic, and search engine rankings. I collaborate with clients or internal stakeholders, conduct keyword research, analyze competitors, and optimize websites using on-page and off-page techniques. Responsible for overseeing and managing search engine optimization (SEO) strategies and campaigns. I develop and execute customized SEO plans to improve website visibility, organic traffic, and search engine rankings. I collaborate with clients or internal stakeholders, conduct keyword research, analyze competitors, and optimize websites using on-page and off-page techniques.

Social Media Manager

• Sep 2018 - Feb 2021

Handles social media accounts for KuCoin, a global Cryptocurrency Exchange and administers their communities online. Position also involves content editing for posts on social media and marketing, as well as mastery of customer service and intermediate cryptocurrency technicalities. Requires understanding client needs and creating strategies needed to drive satisfaction and ensuring proper service presentation. Handles social media accounts for KuCoin, a global Cryptocurrency Exchange and administers their communities online. Position also involves content editing for posts on social media and marketing, as well as mastery of customer service and intermediate cryptocurrency technicalities. Requires understanding client needs and creating strategies needed to drive satisfaction and ensuring proper service presentation.

Escalation Specialist

• Feb 2016 - Jun 2018

Handled DJI Innovations Account, and was proficient in overseeing operations and achieveing set goals for manpower. Requires understanding client needs and creating strategies needed to drive satisfaction and ensuring proper service presentation, especially for escalated concerns. Handled DJI Innovations Account, and was proficient in overseeing operations and achieveing set goals for manpower. Requires understanding client needs and creating strategies needed to drive satisfaction and ensuring proper service presentation, especially for escalated concerns.

Customer Service Advocate

• Jun 2014 - Sep 2015

Handled Cigna Healthcare account. Manages healthcare accounts and communicates directly with both health care professionals and patients, discussing medical and pharmacy claims for US and Canadian citizens. Requires advance understanding of medical codings and the Health Insurance Portability and Accountability Act (HIPAA). Handled Cigna Healthcare account. Manages healthcare accounts and communicates directly with both health care professionals and patients, discussing medical and pharmacy claims for US and Canadian citizens. Requires advance understanding of medical codings and the Health Insurance Portability and Accountability Act (HIPAA).

Sales Associate

• Feb 2013 - May 2014

Handled Guthy|Renker account. Won Top Seller for Q4 2013 (Convergys & VXI combined). Expert in product knowledge and improving engagement using product merchandise, providing outstanding customer service and satisfaction. Handled Guthy|Renker account. Won Top Seller for Q4 2013 (Convergys & VXI combined). Expert in product knowledge and improving engagement using product merchandise, providing outstanding customer service and satisfaction.