Experience

AAV Global Event Productions

• United States
• Events Services
• 1 - 100 Employee

• Director of Operations

  • Jul 2003 - Present



Variety wholesalers

• Store Manager

  • May 2014 - Jul 2015



Burlington Stores, Inc.

• United States
• Retail
• 700 & Above Employee

• Store Manager

  • Dec 2007 - Apr 2013

  Store Manager· Since December, managed two units; an 8 million dollar store and a 12 million dollar store. · Reduced shrinkage from one store (5.6% to 4.2%) and 5.8% to 4.5%.· Improved volume almost $1.7M; best in region.· Totally revamped the Receiving Department; got the merchandise to the floor on a timely basis, thereby increasing customer service and sales and shrinkage.· Working with RVP and regional team to reduce shrink, increase sales, increase customer service, control payroll and to execute markdowns.· Supervise Operation managers, Merchandise managers along with the total operation of the building. · Teach , train and develop new talent to move to the next level. I also train new store managers that are on boarding . Burlington Coat Factory, Atlanta, GA 2008 – 2009Operation Manager· Assistant Store Manager, I supervise Customer Service Manager, Receiving Supervisor, Loss Prevention, Accounting Room Auditors, and Maintenance. · As Operation Manager, I’m responsible for day to day management of the store. Responsibilities include coordinating staffing, payroll, accounting, personnel, receiving, loss prevention, controlling expenses and payroll budgets, and assisting in management of all areas of store operations as needed. · Assist Merchandise Mangers with floor presentation, Coach, teach, and train other managers in other locations.

• Receiving Manager

  • Dec 2007 - Oct 2008

  Receiving Manager· Working with the Store Manager, the Assistant Store Managers and other Department Managers as part of the management team. A role model and leader and must solve problems, make informed decisions and manage the department wisely in order to achieve maximum results.· Managed and maintain an orderly and neat stock and receiving area. Assist in the recruitment and hiring of qualified applicants. Responsible for training, coaching, and managing all receiving associates in policies and procedures. Ensured that all shipping and receiving functions that affect the store inventory is process accurately. Communicate with Central Distribution and Corporate inventory control department.



ServiceMaster PCS

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Feild Manager

  • Jun 2002 - Dec 2006

  Field Manager· Managed 32 Field Technicians and 4 Field Aeration Crews covering 50,000 customers, managed equipment fleet of 34 lawn care trucks, managed department budget, responsible for all phases of customer satisfaction including, but not limited to surveys, customer callbacks, cancellations, and new sales. Field Manager· Managed 32 Field Technicians and 4 Field Aeration Crews covering 50,000 customers, managed equipment fleet of 34 lawn care trucks, managed department budget, responsible for all phases of customer satisfaction including, but not limited to surveys, customer callbacks, cancellations, and new sales.



UPS

• United States
• Truck Transportation
• 700 & Above Employee

• Shipping Receiving Manager

  • Jun 1996 - Nov 2002

  UPS, Atlanta, GA 1996- 2002Shipping/Receiving Manager· Managed Inbound/Outbound shipping/receiving. Managed department employees. Responsible for Customer/Company Compliance. Provided second and third level support, resolving customer satisfaction, incorrect order shipping, and damaged goods. Developed, managed, and maintained team, staffing, and profit reports. UPS, Atlanta, GA 1996- 2002Shipping/Receiving Manager· Managed Inbound/Outbound shipping/receiving. Managed department employees. Responsible for Customer/Company Compliance. Provided second and third level support, resolving customer satisfaction, incorrect order shipping, and damaged goods. Developed, managed, and maintained team, staffing, and profit reports.