Technical Support Specialist

• Feb 2022 - Present

Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity. Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.

Collections Specialist

• Oct 2021 - Dec 2021

Gaming Expert

• Mar 2020 - Oct 2021

Responsible for providing an Excellent Customer Experience and Technical Support by promptly and accurately responding to customer inquiries/issues via Voice and digital channels. Responsible for providing an Excellent Customer Experience and Technical Support by promptly and accurately responding to customer inquiries/issues via Voice and digital channels.

Billing Specialist

• Sep 2017 - Dec 2020

Data Entry

• Sep 2014 - Dec 2017

•Provide customer service to incoming calls, ensure order efficiency, verify online call data, maintain customer info and knowledge of QVC products and services. •Provide customer service to incoming calls, ensure order efficiency, verify online call data, maintain customer info and knowledge of QVC products and services.

Tech Depot Service

• May 2016 - Sep 2016

Responsible for engaging and providing an exceptional experience for customers requiring Technology products/services. Build ongoing customer relationships and become a trusted adviser by utilizing advanced Technology product and services knowledge to meet customers' needs.Installing hardware and software systems. Maintaining or repairing equipment. Troubleshooting a variety of computer issues. Responsible for engaging and providing an exceptional experience for customers requiring Technology products/services. Build ongoing customer relationships and become a trusted adviser by utilizing advanced Technology product and services knowledge to meet customers' needs.Installing hardware and software systems. Maintaining or repairing equipment. Troubleshooting a variety of computer issues.

Sales Associate

• Nov 2015 - Feb 2016

•Confidently and proactively help resolve issues for customers and balance a number of customers in a busy retail environment. •Deliver results to contribute to the store’s success. Are conscious of and accountable to store and individual goals and results. •Confidently and proactively help resolve issues for customers and balance a number of customers in a busy retail environment. •Deliver results to contribute to the store’s success. Are conscious of and accountable to store and individual goals and results.

Sales Associate

• Nov 2013 - Sep 2014

•Primarily provides customer service. Additional job duties include stocking shelves, maintaining a clean work environment, assisting in sales, and performing cashier responsibilities •Primarily provides customer service. Additional job duties include stocking shelves, maintaining a clean work environment, assisting in sales, and performing cashier responsibilities

Retail Salesmen

• May 2011 - Feb 2014

•Meet and exceed sales goals and standards of performance. •Provide a fun, full-service shopping experience to customers. •Meet and exceed sales goals and standards of performance. •Provide a fun, full-service shopping experience to customers.

Position of Service

• Nov 2012 - Feb 2013

•Responsible for building profitable customer relationships to solve customers end to end needs using full range of products, services, solutions, and channels. •Responsible for building profitable customer relationships to solve customers end to end needs using full range of products, services, solutions, and channels.

Assistant Manager

• Feb 2012 - Aug 2012

•Trains store staff by reviewing and revising orientation to products and sales training materials; delivering training sessions; reviewing staff job results and learning needs with retail store manager; developing and implementing new product training. •Prepares sales and customer relations reports by analyzing and categorizing sales information; identifying and investigating customer complaints and service suggestions. •Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks and participating in professional societies. Show less