Front Desk Leader and Reservations Assistant

• Sep 2021 - Present

Manages rates, room availability, and the reservations database for the Biddle hotel. Schedules, trains, and coaches staff, and plays a critical role in recruitment and hiring. Holds self and others accountable for delivering great guest service. Exhibits a commitment to diversity and inclusion. Collaborates with other leaders within the Indiana Memorial Union to deliver on coordinated events and shared goals.Acts as Manager on Duty when Hotel Manager is not present.Responds to guest feedback, surveys and reviews.This position is in frequent and direct contact with the public. Show less

Front Office Manager

• Sep 2021 - Present

Environmental Operations Supervisor

• May 2001 - Mar 2022

For nearly 20 years I have served as a key member of the IU Residential Programs and Services team. As a supervisor for a decade, I have successfully managed staff, overseen the custodial operations at multiple residential buildings and renovations of multiple locations. I've built strong relationships with IU employees, leaders, parents, students and contractors. • Positive and effective management style keeping morale and production high. • Coordinate staff and day-to-day building operations including planning, scheduling, supervising and coordinating assigned duties and responsibilities of employees. • Manage priorities to complete building cleaning and maintenance. • Implement high standards to maintain and improve building safety and cleanliness. • Interface with maintenance staff and leaders to ensure proper building operations. • Effectively manage budget for supply equipment and facility needs. • Train new and current employees on workplace safety, standards of custodial operations, and standard operating procedures. • Build effective and productive relationships with key staff and leaders. • Coordinate assignments, needs, organization and facility space for conferences and events with building management and staff. Show less