Reginald Cook
Unemployment Insurance Program Specialist at U.S. Department of Labor- Claim this Profile
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Bio
Credentials
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Paralegal: Civil Litigation
NCPT: National Center For Paralegal Training. ABA-Approved
Experience
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U.S. Department of Labor
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United States
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Government Administration
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700 & Above Employee
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Unemployment Insurance Program Specialist
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Jul 2022 - Present
Coordinate unemployment insurance programs within the agency by researching, compiling, and analyzing information and data to use in program administration planning and makes recommendations. Reviews the administration and operation of Federal and State unemployment insurance programs and systems, with a primary focus on agency internal operations including the planning and development of automated benefit and tax systems. Coordinates systems for the assessment of unemployment insurance program accuracy and quality (i.e., BAM peer review, TPS peer review, BTQ peer review, appeals peer review). Conducts risks assessments of assigned grants. Participates in on-site compliance monitoring reviews and Enhanced Desk Monitoring Reviews (EDMRs) of grantees to: evaluate the grantee’s progress towards meeting the goals specified in the grant agreement with DOL ETA; assess the quality of the program and services; ensure that grant activities are being conducted in compliance with the grant agreement and applicable Federal regulations. Provides technical assistance to grantees to assist them in accomplishing the goals and objectives of the grant by applying problem solving techniques to address deficiencies. Provides technical assistance to grantees on a full range of grant management areas, including but not limited to: the development and submission of grant modification requests; the development of Corrective Action Plans (CAPs); grant close-out, evaluations or audits.
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Thomson Reuters
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Canada
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Software Development
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700 & Above Employee
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Unemployment Specialist
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Jul 2021 - Jul 2022
Applies knowledge of Federal, state and regulations governing the UI program. Interprets UI program legislation, policies, programs, and regulations. Provides policy advice and delivering technical assistance and training on issues related to UI programs. Reviews documents for conformity, program accuracy and quality in accordance with federal, state and local requirements. Works collaboratively and maintaining professional networks with officials in federal, state, or local government agencies or public entities. Writes or edits reports and providing guidance to junior personnel and management, state or local government agencies. Provides oversight for data collection, data analysis, and the development of performance reports that compare the baseline and actual data. Identifies business process improvements and assist with formulation of technical solutions with other teams. Ensures technical solutions conform to UI programmatic goals.
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Georgia Department of Labor
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United States
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Government Administration
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700 & Above Employee
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Appeals Hearing Officer
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Apr 2020 - May 2021
Conducting administrative hearings in which there is generally conflicting evidence to determine eligibility of claimants for unemployment insurance benefits. Ensuring all hearings are conducted fairly while safeguarding the legal rights of all parties. Developing a hearing record and renders a written decision to all parties based on the competent evidence presented in the hearing.
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Quality Assurance Auditor
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Apr 2013 - Apr 2020
Examine and analyze unemployment claim records to determine the status of the claim and prepare reports concerning operating procedures, decisions and findings.Collect and analyze data to detect deficient controls, duplicated effort, fraud, or non-compliance with laws, regulations, and management policies.Prepare detailed reports on audit findings.
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Claims Examiner Supervisor
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Oct 2010 - Apr 2013
Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.Resolve customer complaints or answer customers' questions regarding policies and procedures.Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.Review records or reports pertaining to activities such as production or shipping to verify details, monitor work activities, or evaluate performance.Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.Recruit, interview, and select employees.Interpret and communicate work procedures and company policies to staff.Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.Train or instruct employees in job duties or company policies or arrange for training to be provided.Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies.Implement corporate or departmental policies, procedures, and service standards in conjunction with management. Coordinate activities with other supervisory personnel or with other work units or departments.Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.Make recommendations to management concerning such issues as staffing decisions or procedural changes.Develop or update procedures, policies, or standards.Consult with managers or other personnel to resolve problems in areas of output quality or work schedules.Develop work schedules according to workloads.Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance measurement criteria.
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Claims Examiner
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Aug 2008 - Oct 2010
Prepare written opinions and decisions.Monitor and direct the activities of trials and hearings Determine existence and amount of liability according to current laws, administrative and judicial precedents, and available evidence.Research and analyze laws, regulations, and policies to determine conclusions.Conduct hearings to review and decide claims regarding issues such as social program eligibility.
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Career Services Specialist
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Jun 2005 - Aug 2008
Answer applicants' questions about benefits and claim procedures.Interview benefits recipients at specified intervals to certify their eligibility for continuing benefits.Interpret and explain information such as eligibility requirements, application details, payment methods, and applicants' legal rights.Initiate procedures to grant, modify, deny, or terminate assistance, or refer applicants to other agencies for assistance.Compile, record, and evaluate personal and financial data to verify completeness and accuracy, and to determine eligibility status.Interview and investigate applicants for public assistance to gather information pertinent to their applications.Check with employers or other references to verify answers and obtain further information.Keep records of assigned cases, and prepare required reports.Schedule benefits claimants for adjudication interviews to address questions of eligibility.Prepare applications and forms for applicants for such purposes as school enrollment, employment, and medical services.Refer applicants to job openings or to interviews with other staff, in accordance with administrative guidelines or office procedures.Provide social workers with pertinent information gathered during applicant interviews.Compute and authorize amounts of assistance for programs such as grants, monetary payments, and food stamps.Monitor the payments of benefits throughout the duration of a claim.Provide applicants with assistance in completing application forms such as those for job referrals or unemployment compensation claims.Investigate claimants for the possibility of fraud or abuse.Conduct annual, interim, and special housing reviews and home visits to ensure conformance to regulations.
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Education
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Morehouse College
Bachelor’s Degree, Sociology -
National Center of Paralegal Training- ABA-Approved
Paralegal Certification, Civil litigation
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