Experience

Seniors Helping Seniors®

• Individual and Family Services
• 1 - 100 Employee

• Client Care Manager

  • Jan 2017 - Present

  -Proactive explanation of services, identification of needs, development of a customized care plan, and acquisition of a signed service agreement by performing initial home visits with potential care receivers -Arrangement of all scheduling activities while managing the identification, interview, orientation, and recruitment of all qualified care providers -Full responsibility in preparing accurate reporting of monthly revenue, incoming and outgoing billing invoices, and collections along with billing and invoices and payments for collections to determine unpaid customers -Efficient management and supervision to the performance of care providers -Follow up "Meet and Greet" introducing the caregiver to the receiver at the first visit. -Compliance with all company standards and state regulations by guaranteeing proper maintenance of provider files -Keen evaluation of the receiver’s specific needs and requirements in matching care receivers with providers -Implement grass roots marketing to build clientele and hiring of care providers. -Exercise my knowledge in scheduling software by implementing features to promote time efficiency and process improvement. -Facilitation of quarterly follow-up home visits with care receivers for the reassessment of the care plan while ensuring client’s satisfaction -Integral role as the company’s representative during expos to promote the business



Borough of Sinking Spring

• Sinking Spring, PA

• Borough Manager/Secretary/Treasurer

  • Mar 2000 - Feb 2016

  -Prepare yearly budgets for various funds. -Ran the children’s program for the Borough playgrounds. -Extensive knowledge of various state and federal agencies. -Computer literacy with working knowledge of Microsoft Office, Outlook, and Quick Books. -Prior secretarial training and experience. Good at gathering, organizing and maintaining financial and employment data and records. -Extensive training in handling human resource matters. -Time management seminars. -In charge of Borough events, i.e. parades, company picnics, carnivals. -Took and recorded meeting minutes. -Manage approximately 30 employees (full, part, and seasonal). -Worked with engineering and legal firms.



Gatherings & Blessings

• Owner

  • Feb 2013 - Dec 2013