Experience

Sapphire Foods India Limited

• India
• Restaurants
• 700 & Above Employee

• Regional Training Manager

  • Mar 2016 - Present

  ➢ Leading the team to Deliver Performance through training. ➢ Optimize store profitability by control on COS, COL, and COSV ➢ Review of Financial Excellence and Assured Customer Experience ➢ Ideation and Execution LSM Activities, 5 Big Bs, and Hi5 service for Walk-in Customers. ➢ Drive H2OP Culture to achieve/exceed operational KPI targets. ➢ Adherence to Food Safety Standards & Certification of every outlet in the region. ➢ New Store Opening Readiness and BOH set up for Enhanced Dine-In Experience. ➢ Accountable for Field Trainers delivering their KPI targets. ➢ Ensuring smooth rollout of new offers, products, and processes. ➢ Training and Onboarding of Auditors, MTM & Leadership new hires of business partners, under the brand umbrella. Show less



DODSAL HOSPITALITY PRIVATE LIMITED

• India

• • Mar 2015 - Mar 2016

  ➢ Developing Champions Certifications – Developing Shift Managers to Lead A Restaurant(Conduct Pre-test, Aptitude round, Module training, Store follow up, Preliminary round& Final BOR)➢ Own and Drive Patch-wise DC Calendars➢ LAS & LAR Module Training Sessions.➢ LTO Training deadlines to be met for the respective region.➢ Conduct Calibration of TMTS checks for all Field Trainers at least once a month.➢ Own the FOH & BOH Training Execution for the Market.➢ Design and Execute Call Centre Training.➢ Conduct DC Orientation, GRTL, LAS, BT, PC & Hi5/Moments of Truth Sessions.➢ Conduct TTT for DC Trainers at least once a quarter.➢ Coordinate Induction Plan, Classroom Sessions, and Store Induction for all newemployees.➢ Recognize Training Coordinators and Field Trainers through a Structured RecognitionPlan.➢ Support operations in the rollout of LSM activities.➢ Plan & Execute CHAMPS Challenge; Train the set-up team to set the venue.➢ Co-ordinate External Vendor Sessions.➢ Review and Certification of Training Stores; used for on-job training of new joiners.➢ End-to-end ownership of New Product Launch Execution in the market.➢ OPS test execution; Structured Feedback and Successful Launch across the market. Show less

• • Feb 2012 - Feb 2015

  ➢ Handling Buddy Training Network➢ Product Champion Training➢ Classroom sessions for Champs & Orientation, Home Service, Casual Dine-In Service,CSR, Back of the House, Product Champion, Buddy Trainer & Refresher Training Sessions.➢ Market Training for Enhanced Dine-In Service.➢ Calibrate and Coach Field Trainers on Training Deliverables.➢ Calibrate the team performance with structured store visits, coach & supportappropriately.➢ Facilitate Market TTT➢ Organize New Product Rollouts➢ Training set up for NSOs➢ Market Training Reviews➢ Ride Along with YRI Trainers, during market visits.➢ TMTS Calibration➢ Developing Field Trainers Show less

• • Feb 2011 - Jan 2012

  ➢ Calibrating, Execution of crew training in the market.➢ Responsible for TMTS discipline in market.➢ Owned Review Process of Training Function➢ Support Field Training Manager in New Product Rollout➢ Calibrate Market Execution➢ Turned around patch CMS & CER performances from BT to OAT.

• • Oct 2009 - Jan 2011

  ➢ Sales Projections and Production Forecasting.➢ Product Management.➢ Controlling Food Cost/Cost of Sales➢ Monitor and Control P and L.➢ Guide, Direct & Train Staff➢ Conduct Monthly CHAMPS Excellence Review and Ensure AP Complete & Maintained.➢ Providing On Job Training and Coaching New Recruits.➢ Recognizing and Rewarding Team Member Performance.➢ Conducting performance appraisals ARM, SMs & Team Members.➢ Assisting the Area Manager in planning for In Store Marketing, Planning Monthly Budget,Staffing, etc.➢ Organize for YRI New Product Rollouts & Training Sessions conducted for South Zone. Show less

• • Apr 2008 - Sep 2009

  ➢ Responsible for coaching operators, training them on telephone etiquette, order takingand diverting the orders location wise.➢ Working on market POD data and grid bifurcation.➢ Data Cleansing and maintaining database to ensure, Call center & store-data match.➢ Designated as Pizza Hut Representative at Infovision (HS Call Center).➢ Managing the frequency of lapsed customers & customer call back programs, to get thecustomer feedback.➢ Keeping the outlets and LT updated with Daily Activities, Customer Feedback andReporting. Show less

• • Jul 2006 - Mar 2008

  ➢ Managing service and production at restaurant.➢ Handling daily cash and bank payments, ensuring proper handover between cashiers,during shift change and closing.➢ Indenting of raw and frozen materials.➢ Conducting monthly stock taking of the entire SKUs, CCG, Small Wares, etc.➢ Leading Execution of Birthday Parties, Theme Parties and Outdoor Caterings.➢ Driving “Customer Mania” among team members.

• • Jun 2005 - Jun 2006

  ➢ Control day to day operations by Leading A Shift- Running A Great Shift- Scheduling Labor- Re-ordering Food supply SKUs- Developing Restaurant Team➢ Following cash control and security procedures.➢ Maintaining Inventory.➢ Ensure timely maintenance of Equipment and Facility.➢ Ensure 100% Food Safety and Customer Satisfaction.

• • Mar 2003 - May 2005