Experience

Viutravel

• Kenya
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Customer Support Executive

  • Nov 2021 - Present

  We are an online travel booking platform that offers customized end-to-end solutions for stays, flights, transfers, holidays & experiences allowing guests/travelers to simply dream, explore and discover Kenya. We are an online travel booking platform that offers customized end-to-end solutions for stays, flights, transfers, holidays & experiences allowing guests/travelers to simply dream, explore and discover Kenya.



Receivables Management Services

• IT Support & MIS Analyst: Receivables Management Services (March 2021 to October 2021)

  • Mar 2021 - Nov 2021

  Install and configure computer hardware operating systems and applications • Monitor and maintain computer systems and networks, and roll over of new applications • Staff training through a series of actions, to help set up systems or resolve issues • Troubleshoot system and network problems, and solve hardware or software faults • Provide support, including procedural documentation and relevant report • Set up new users' accounts and profiles and deal with password issues • Test and evaluate new technology • Conduct electrical safety checks on computer equipment. • Analyzing and processing large scale information • Generating business knowledge reports • Defining MIS requirements and needs • Evaluating and Improving Information Processes as needed • Performing routine Data Checks Show less



iSON Technologies (ICT support to Airtel Employees in 17 African Countries)

• Nairobi, Kenya

• Service Desk Analyst

  • Aug 2018 - Sep 2020

  Duties and responsibilities • Dealing with, and taking ownership of all Airtel user faults and managing them in a logical and methodical manner; and ensuring first point of contact fault resolution. • Correctly logging incidents, service requests, complaints and faults, categorizing and prioritizing them in line with team procedures • Ensuring all faults are progressed & cleared within SLA –escalating to other internal and external teams as appropriate • Managing faults through their entire lifecycle from the first point of contact through to resolution • Diagnosing and resolving problems to the customers’ satisfaction. • Maintain and develop own knowledge and skills to assist with first time fault resolution. • Identify and escalate repeat issues or service risks to management teams • Report and MIS generation, analysis and thorough decision making Show less



COM21 LTD

• Nairobi, Kenya

• Customer Service Representative

  • Mar 2017 - Aug 2018

  • Making preliminary calls in preparation for DLP deployment • DLP Support • Field support to various stake holders • Report writing and documentation • Data science- entry, verification and validation • IT equipment management (Troubleshooting and repair) • Client follow-up to promote satisfaction • Database management • Making preliminary calls in preparation for DLP deployment • DLP Support • Field support to various stake holders • Report writing and documentation • Data science- entry, verification and validation • IT equipment management (Troubleshooting and repair) • Client follow-up to promote satisfaction • Database management



Southeast Airlines

• Southeast Airlines

• IT & E-commerce Executive

  • May 2014 - Feb 2016



Perlinier Company Ltd

• Nairobi

• Research Assistant

  • Nov 2012 - 2014