Experience

Linktel Telecomunicações Do Brasil Ltda

• Brazil
• Telecommunications
• 1 - 100 Employee

• Commercial management

  • May 2011 - Present

  Guidance for the sales team to prospect/generating leads through service channels; Market opening and study – demand versus supply in new regions for expansion of our services (Fiber Internet Projects)/MPLS/L2L/Wifi HotSpot Management/Wifi Guest ); Monitoring and participation in campaigns and commercial actions with sellers; Relationship with customers and partners through visits; Control and monitoring of sales made by the team, in order to achieve the established goals; Maintenance and retention of customer; Preparation of proposals and contract management; Control of opening and closing of customer service orders; Participation in the turnaround of integrated systems (SAP Business One; Everflow System; IXC Soft plataform with attention to the creation of variables and processes more suited to the profile and objective of the Company Monthly management reports; Management of large accounts (Concessionaires at Rio Galeão, Guarulhos, Salvador, Congonhas Airports; Salvador); Commercial Enterprises; Mall Managers; Retail Networks; Hotel chain. Partnership with major institutions; Show less



EBGE Brazilian Publisher of Special Guides/ CREA SP Project

• São Paulo, Brazil

• Commercial Manager

  • Oct 2009 - May 2011

  Consultancy in Business Integration Projects CREA SP Responsible for management, business analysis, capture and generation of new contracts. Coordination and instruction of training, leadership, motivation and control of teams, monitoring of goals, analysis of indicators and after customer service. Management of order entries based on the price policy, adjusting the commercial discounts agreed with suppliers for the CREA – SP Business Integration Project. KPIs report for management and board in closing sales (Forecast versus Accomplished). Show less



LATAM Airlines

• Chile
• Airlines and Aviation
• 700 & Above Employee

• Senior business analyst

  • Dec 1998 - Sep 2009

  • Business Analyst – 2 years - Yield Management Sector – Revenue Management - Business Analysis – sector responsible for indicators, commercial strategies, market analysis, flight inventory analysis; monitoring of competition, control of supply and demand, commercial interests with a critical and analytical sense in decision making. Participation in projects of commercial systems in the consistency of errors and improvements in procedures, to increase revenue and reduce costs. Internal and external customer service and crisis management; • Systems Analyst – 3 and a half years - Information Technology, Mult-Host sector with support in data consistency of the system platform used by TAM, Codeshare (agreements between Airlines), Schedule Change and GDS, data adjustment with support and system exchange with data consistency (control of commands, applications, entries, passwords, tables, etc.); • Systems instructor – 2 years - Training on the check-in system platform for our employees at service bases throughout Brazil; • Traffic agent check-in service – 2 and a half years – Receptionist working on the front line with passenger service seat control and blocking, flight overbooking control; • Assistance with reservations: 2 years - Receptive-passive reservations sector by telephone, helping the customer with doubts; blocking reservations and troubleshooting. Show less



Portugal Telecom

• Portugal
• Telecommunications
• 700 & Above Employee

• Junior Customer Service Analyst (Internship)

  • Jun 2000 - Jul 2001

  Portugal Telecom (PT) is the telecommunications operator of Portugal having been privatized in 1996. In Brazil PT was the parent company of Vivo, having sold this stake to Telefonica in 2010 and adqurido a stake in Oi. Portugal Telecom (PT) is the telecommunications operator of Portugal having been privatized in 1996. In Brazil PT was the parent company of Vivo, having sold this stake to Telefonica in 2010 and adqurido a stake in Oi.



Hertz

• United States
• Travel Arrangements
• 700 & Above Employee

• Travel Agent

  • Sep 1994 - Dec 1998

  Dealings with direct customers and operators for reservations; worldwide car rental quotes and blocks via the Sabre Network system (system domain). Exchange control and contract management. Dealings with direct customers and operators for reservations; worldwide car rental quotes and blocks via the Sabre Network system (system domain). Exchange control and contract management.



Sun Crowne Representações E Turismo Ltda.

• Administrative assistant-tourism agent

  • Dec 1990 - Sep 1994

  Sun Crowne Representações e Turismo Ltda at the time acted as GSA in Brazil of the Hyatt Hotels and Resorts network and the Alamo Rent a car network, blocking hotel reservations and renting cars abroad. I worked as administrative assistant and assistant of reservations to travel agents, with support in control and management of clients. Sun Crowne Representações e Turismo Ltda at the time acted as GSA in Brazil of the Hyatt Hotels and Resorts network and the Alamo Rent a car network, blocking hotel reservations and renting cars abroad. I worked as administrative assistant and assistant of reservations to travel agents, with support in control and management of clients.