Experience

Women's Care

• United States
• Hospitals and Health Care
• 400 - 500 Employee

• Certified Medical Assistant

  • May 2021 - Present



NK Towing and Roadside Services

• Vista, Ca

• BSP Supervisor

  • Apr 2015 - Jun 2019

  Scheduling multiple drivers for the following services, Provide exceptional customer service to our Members in need of emergency mechanical help including jump starts, tire changes, lockouts, fuel delivery, towing and other services Make sound decisions concerning the prioritization of service (e.g., safety concern, weather, traffic) and policy exceptions (e.g., member not with vehicle, use of agent). Look for ways to accommodate members in all situations. Ensure quality and high… Show more Scheduling multiple drivers for the following services, Provide exceptional customer service to our Members in need of emergency mechanical help including jump starts, tire changes, lockouts, fuel delivery, towing and other services Make sound decisions concerning the prioritization of service (e.g., safety concern, weather, traffic) and policy exceptions (e.g., member not with vehicle, use of agent). Look for ways to accommodate members in all situations. Ensure quality and high performance standards are achieved Show less Scheduling multiple drivers for the following services, Provide exceptional customer service to our Members in need of emergency mechanical help including jump starts, tire changes, lockouts, fuel delivery, towing and other services Make sound decisions concerning the prioritization of service (e.g., safety concern, weather, traffic) and policy exceptions (e.g., member not with vehicle, use of agent). Look for ways to accommodate members in all situations. Ensure quality and high… Show more Scheduling multiple drivers for the following services, Provide exceptional customer service to our Members in need of emergency mechanical help including jump starts, tire changes, lockouts, fuel delivery, towing and other services Make sound decisions concerning the prioritization of service (e.g., safety concern, weather, traffic) and policy exceptions (e.g., member not with vehicle, use of agent). Look for ways to accommodate members in all situations. Ensure quality and high performance standards are achieved Show less



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Verizon Wireless Customer / Tech Representative

  • Aug 2012 - Apr 2015

  Answering customer calls and actively listening to identify their issues. Building customer relationships, earning their loyalty and trust. Troubleshooting problems and resolving a range of customer issues from device, to billing, to service concerns. Generating excitement for new solutions and products that can enhance their experience. Answering customer calls and actively listening to identify their issues. Building customer relationships, earning their loyalty and trust. Troubleshooting problems and resolving a range of customer issues from device, to billing, to service concerns. Generating excitement for new solutions and products that can enhance their experience.