Experience

Housing Authority of the City and County of San Francisco

• Government Administration
• 100 - 200 Employee

• Eligibilty Worker II

  • Mar 2015 - Present

  Interview participant for housing programs and continued occupancy, implementing the policy, regulations and procedure for the program in which they will be entering and explaining the expectations and responsibility of the participant, calculate annual household income, prepare program forms and documents, collect confidential information, third party verification, create and maintain case files for but not limited to 450 units, process updates and changes as needed, compose all necessary correspondence, assist and coordinate Family Self Sufficiency Orientations and workshops, outreach and connect with other CBO's to collaborate with participants



Compass Family Services

• United States
• Non-profit Organization Management
• 100 - 200 Employee

• Case Manager

  • Aug 2013 - Feb 2015

  Provided comprehensive family case management with families on a weekly basis to reach individual goals to become housed and achieve their individual personal success by identifying family needs and barriers with complete confidentiality, create an action plan with weekly goals, monitor progress regularly, provide support to achieving the set goals, provide referrals to other CBO's such as but no limited to; housing, childcare, employment, mental health, substance abuse, education, career development, maintain a case load of but not limited to 25 participants, create and maintain case file, create and update program forms and documents, facilitate workshops and community events.



Children's Council of San Francisco

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Family Service Specialist

  • Jul 1999 - Jul 2011

  Determined initial and continued eligibility for Stage one, two and three subsidized childcare programs within the San Francisco Welfare to work program, support family needs and challenges when balancing employment, school and children, schedule and interview participants, collect confidential information, third party verification, data entry, run reports regarding recertification, age out reports, childcare provider payments, support provider and parent/child relationships, compose all necessary correspondence, create and maintain case file and filing system for, but not limited to 175 families with multiple children and providers in many cases, provide child care referrals through agency Resource and Referral phone line and agency website, inform callers about workshops, provide other community resources