Experience

Sands Expo & Convention Center Inc

• 1 - 100 Employee

• Assistant Director of Show Cleaning & Meeting Services

  • Dec 2022 - Present

• Executive Secretary

  • Apr 2021 - Jan 2023

  Supporting the VP/GM of Sands Expo Center while performing Project Management and Customer Experience duties.


Sands Expo & Convention Center
• 1 - 100 Employee
• Customer Experience Manager

  • Oct 2019 - Apr 2021


The Venetian Resort Las Vegas | Las Vegas Sands Corp.

• Legal Assistant

  • Oct 2018 - Sep 2019

  Assist and support General Legal Counsel in completing projects and reports. Work with HR to process company Unemployment Insurance claims. Coordinate with internal departments to collect documents needed to process subpoenas and record requests from Government Agencies, law firms as well as active and former company employees. Coordinate the processing of garnishments with internal Payroll department. Coordinate with internal department to collect data for Class Action Law Suits. Administrative duties as assigned. Show less

• Office Manager

  • Apr 2015 - Oct 2018

  Assisted and supported Executive Director of Housekeeping in completing department-wide Team Member projects and reports focusing on processes, tracking, managing and streamlining. Oversaw and assisted Office Team daily operations and projects regarding Payroll, Scheduling and Attendance Tracking. Coordinated and oversaw quarterly Forbes Travel Guide Training for the Venetian and Palazzo, entered all contracts, assisted with invoices, insured proper billing, processed semi-monthly reports, and handled additional reports, projects and inquiries as requests from the company and Forbes Travel Guide. Worked with HR and Benefits in regards to leave requests, hiring, status changes and terminations/resignations. Show less

• Hotel Operations Project Admin

  • Aug 2012 - Apr 2015

  "The primary responsibility of the Admin Assistant Hotel Operations is to perform diversified tasks within the division including preparing reports and keeping accurate records for the entire division with emphasis on streamlining, tracking and managing division projects which are critical in order for the division to meet its team member, guest, financial goals and responsibilities as well as answering the telephone, typing letters, contracts and memos. Must be able to demonstrate sound judgment, superior decision-making, multi-tasking and problem-solving skills; perform a myriad of duties with extreme care and attention to detail, displays a willingness to get involved and provides assistance to fellow employees, colleagues, guests, and outside contacts "• Coordinate Forbes Travel Guide Training for the Venetian and Palazzo• Assist and support VP of Hotel Operations and Senior Leadership in completing division-wide projects and reports• Run the Division Continuing Development Training Programs• Coordinate Division-wide community service outreach events Show less

• Front Office Special Projects Admin

  • Aug 2011 - Aug 2012

  Assisted in the creation of the Hotel Operations Library, for the continuing education and development of Team Members in conjunction with the HODA programAssisted with the LVS suite inspection Created new and analyzed existing reports to extract data needed for Senior ManagementAssisted and supported senior management in completing department projects Coordinated Job Fairs and interviews for the Front OfficeLiaison between the Front Office and other Property Departments Show less

• Front Office Scheduler

  • Feb 2011 - Aug 2011

  Assisted in scheduling the Front Desk of the Venetian and the Palazzo based on forecasted occupancy reportsHelped compile and analyze reports on accuracy of staffing levelsKept track of team member’s vacation bids, flex time, FMLA, and attendanceOther duties as assigned by management

• Front Desk Agent

  • Aug 2010 - Feb 2011

  Answer phones, register guests, assist with guest challenges, and handling monetary transactions



University of Delaware - Resident Ensemble Players and Professional Theatre Training Program

• Marketing, Public Relations and Audience Services Assistant

  • 2008 - Jul 2010

  Helped create, compile and analyze sales data and reports to compare ticketing sales growthAssisted and supported the creation and dissemination of advertising and promotional materials Managed the creation of marketing database of Assisted Living and Retirement Communities Organized the University of Delaware’s Theatre Department Disaster Recovery Plan until March 31,2009Created and implemented focus groups comprised of University of Delaware undergraduates to obtain feedback on the enhancement of arts marketing to the UniversityCreated and maintained online presence on social networking sites and the calendars of online media sourcesCoordinated all production program information Show less

• Thompson and Hartshorn Theater House Manager

  • 2005 - Jul 2010

  Provided performance reports to Audience Services Manager and Stage ManagementSupervised and trained Usher staff, liaison between ushers and Audience Services ManagerControlled Front of House; handled special customer problems regarding seating, disruptions and emergenciesCoordinated with Stage Management

• Student Manager, Hartshorn Box Office

  • 2004 - May 2008

  Assisted with end of day close out, performance sales, and seating reportsProcessed telephone, mail, and walkup ticket ordersProof read brochures, programs, and cast lists and posted performance materials around college campus

• Usher - Hartshorn Theater

  • 2001 - 2005



Contemporary American Theater Festival

• United States
• Entertainment Providers
• 1 - 100 Employee

• Box Office Manager - Summer Stock Theatre

  • May 2007 - Aug 2007

  Produced daily sales reports Supervised, trained and scheduled box office staff as well as organized and scheduled volunteer ushers Created supplement manual for the ticketing system Liaison between box office, business manager and associate producing director Input patrons’ donation into ticketing system when patrons ordered tickets Handled customer calls and kept records of patron’s comments and forwarded them onto appropriate manager Produced daily sales reports Supervised, trained and scheduled box office staff as well as organized and scheduled volunteer ushers Created supplement manual for the ticketing system Liaison between box office, business manager and associate producing director Input patrons’ donation into ticketing system when patrons ordered tickets Handled customer calls and kept records of patron’s comments and forwarded them onto appropriate manager