Experience

My Mountain Mover

• United States
• Outsourcing/Offshoring
• 1 - 100 Employee

• Dental Health Virtual Assistant

  • Apr 2022 - Present



Sereno Pain Management

• United States
• Medical Practices

• Medical Receptionist

  • Jul 2021 - Jan 2022



Kim Orthodontics LLC

• United States
• Medical Practices
• 1 - 100 Employee

• Patient Care Concierge

  • Feb 2020 - Jun 2021



Yempo - Your Employees Offshore

• Philippines
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Dispatch Coordinator

  • Mar 2019 - Feb 2020

  Answer help desk calls and email, manage trouble tickets, oversee billable hours per ticket, solve routine issues and escalate complex issues based on priority. Answer help desk calls and email, manage trouble tickets, oversee billable hours per ticket, solve routine issues and escalate complex issues based on priority.



Teleperformance

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Operations Supervisor

  • Jan 2017 - Mar 2019

  Responsible for analyzing performance and addressing its gaps, facilitating coaching sessions to develop agents, directly presenting weekly performance reviews to clients, taking escalation calls

• Customer Service Representative

  • May 2013 - Dec 2016

  Creating trouble tickets, comprehensive line testing and analysis of its results, phone troubleshooting.



Qualfon

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Jan 2013 - May 2013

  Process mobile phone replacement/ purchases, troubleshooting, assisting mobile phone concerns/ enquiries. Process mobile phone replacement/ purchases, troubleshooting, assisting mobile phone concerns/ enquiries.