Experience

JS Sullivan Development

• United States
• Real Estate
• 1 - 100 Employee

• Customer Care Associate

  • Jun 2020 - Present

  Overseeing services including quality reviews, upgrade installations, service appointments, homeowner orientations, HOA development, and warranty claims.- Establish and develop trust-based relationships with homeowners and business partners. - Prioritize situations to determine importance and urgency and make clear decisions accordingly. - Review and coordinate service appointments across multiple schedules. - Manage timelines with self-directed teams and outside vendors to meet deadlines. - Assist in managing related costs and execute internal submittal process for payment.



PRA Business Events

• United States
• Events Services
• 200 - 300 Employee

• Event Producer

  • Oct 2018 - Nov 2019

  Responsible for the logistical management and operational execution of client events and programs, including themed events & decor, destination incentive programs, offsite events & dining, team building, tours & activities, and transportation logistics.- Served as the primary contact for the client during the pre-planning and program operation.- Maintained project timelines and managed cross-functional teams.- Developed relationships with suppliers/partners, negotiated contract terms of service, and managed invoices.- Managed program budgets upwards of $400K.- Coordinated field/temp staff schedules and work assignments.- Completed production materials, such as proposals, diagrams, service agreements, budget sheets, check requests, expense reports, production schedules, and program closeout documents.- Troubleshoot program changes during pre-planning and on-site operations.



Merchants Exchange Productions

• United States
• Hospitality
• 1 - 100 Employee

• Production Manager

  • Oct 2012 - Oct 2018

  After the initial contracting process, I coordinated all logistical event details, including timeline, food & beverage, staffing, audiovisual, room layout, design, rentals, vendors, transportation, security, and guest experience.- Assisted in creating and implementing hiring, staffing, operational, and service SOP's.- Managed all event documents (BEO's, diagrams, proposals, contracts, invoices, etc.) and distributed them to relevant parties throughout the planning process.- Efficiently maintained numerous clients and events, averaging 6-8 events per month with regular sales between $45K-$75K per event.- Maintained exceptional client relations throughout the planning process to ensure client satisfaction and retention.- Facilitated food and beverage selections and service; coordinated menu tastings, custom menu options, presentation, and displays.- Negotiated contracts and manage communication with outside vendors.- Event invoicing and post-event follow-up with clients.

• Event Manager

  • Jun 2010 - Oct 2012

  Responsible for day-of venue management, including venue set-up & strike, food & beverage service, banquet management, client/guest relations, and vendor liaison.- Assisted the client throughout the event duration with set-up, timeline management, venue operations, and guest & vendor needs.- Managed wait staff, assigned job duties, administered breaks, and prioritized tasks to ensure all service points and labor costs were being met.- Kept in constant communication with all BOH (culinary/beverage) & FOH (AV/vendors) to ensure clients' expectations were being exceeded.- Responsible for venue opening & closing procedures; submitted all necessary paperwork post-event to the Production Manager (closing checklist/notes, server timesheets).



San Francisco Botanical Garden Society

• United States
• Museums, Historical Sites, and Zoos

• Admission Service Representative

  • Jan 2011 - Sep 2012



Arts and Lectures Ticket Office

• Ticket Office Assistant

  • Jan 2006 - Jan 2009



Music Academy of the West

• United States
• Performing Arts
• 1 - 100 Employee

• Ticket Office Assistant

  • Jun 2007 - Aug 2008