Experience

Jane.app

• Canada
• Software Development
• 200 - 300 Employee

• Intermediate DevOps Engineer

  • Nov 2022 - Present

  North Vancouver, British Columbia, Canada



PayByPhone

• Canada
• Technology, Information and Media
• 100 - 200 Employee

• Senior Systems Administrator, Platform Engineering

  • Jan 2021 - Oct 2022

  Vancouver, British Columbia, Canada • Supporting PayByPhone's Platform Infrastructure, a hybrid cloud environment providing service to 50 million global users and processing over 150 million transactions per year • Technical lead for datacenter operations; managing Juniper firewalls & switches, HP ProLiant hardware, VMware vCenter, NetApp storage arrays, Oracle database servers, power distribution units (PDUs) & automatic transfer switches • AWS Cloud Networking - building resilient and scalable network solutions;… Show more • Supporting PayByPhone's Platform Infrastructure, a hybrid cloud environment providing service to 50 million global users and processing over 150 million transactions per year • Technical lead for datacenter operations; managing Juniper firewalls & switches, HP ProLiant hardware, VMware vCenter, NetApp storage arrays, Oracle database servers, power distribution units (PDUs) & automatic transfer switches • AWS Cloud Networking - building resilient and scalable network solutions; configuring site-to-site VPNs, dynamic routing (BGP, OSPF), Transit Gateways, Route 53, Direct Connect, security groups/NACLs, and Virtual Interfaces • Incident response and root cause analysis. Capacity planning; monitoring and optimizing SLI's & SLO's in Datadog • Collaborating with development teams to troubleshoot issues, analyze logs, and address performance concerns • Developing well factored and maintainable Infrastructure-as-Code through Terraform and Ansible. Supporting TeamCity and GitLab CI/CD pipeline

• Systems Administrator, Platform Engineering

  • Jan 2020 - Jan 2021

  Vancouver, British Columbia, Canada

• Systems Administrator, Corporate IT

  • Nov 2018 - Jan 2020

  Vancouver, British Columbia, Canada • Subject-matter expert for Corporate firewalls, switches, Active Directory and Windows Server administration. Technical escalation point for Systems Analysts ensuring seamless IT support for 350+ employees across Vancouver Canada, US, UK, France, and Costa Rica • Managing and maintaining Corporate IT infrastructure including Juniper/Meraki firewalls and switches, Citrix ADC load balancers, VMware ESXi, and Windows & Linux servers hosted in AWS Cloud, colocation datacenter, and multi office… Show more • Subject-matter expert for Corporate firewalls, switches, Active Directory and Windows Server administration. Technical escalation point for Systems Analysts ensuring seamless IT support for 350+ employees across Vancouver Canada, US, UK, France, and Costa Rica • Managing and maintaining Corporate IT infrastructure including Juniper/Meraki firewalls and switches, Citrix ADC load balancers, VMware ESXi, and Windows & Linux servers hosted in AWS Cloud, colocation datacenter, and multi office environments • Ensuring PCI/SOC 2 compliance by collaborating with IT Security & Compliance teams to implement security controls and patches • Administering cloud services such as OneLogin, Duo Security, Slack, Confluence, and Jira • Planning and executing projects and initiatives. Contributing detailed technical documentation and continuous improvement by exploring new ways to optimize day-to-day operations



The Peak Group of Companies

• Canada
• Building Materials
• 1 - 100 Employee

• Systems Administrator

  • Jan 2018 - Nov 2018

  Richmond, BC Canada • Planned and assured timely delivery of IT infrastructure systems and projects. Subject-matter expert for all infrastructure inquiries; providing tier 2 & 3 support. Provided mentorship and training for junior team members • Ensured uptime and functionality of entire IT infrastructure including 8 VMware ESXi hosts, 40+ Windows servers (physical, virtual, and Azure cloud), 180+ Windows clients, networking equipment, and business critical services such as Microsoft Dynamics NAV 2015 and… Show more • Planned and assured timely delivery of IT infrastructure systems and projects. Subject-matter expert for all infrastructure inquiries; providing tier 2 & 3 support. Provided mentorship and training for junior team members • Ensured uptime and functionality of entire IT infrastructure including 8 VMware ESXi hosts, 40+ Windows servers (physical, virtual, and Azure cloud), 180+ Windows clients, networking equipment, and business critical services such as Microsoft Dynamics NAV 2015 and LeadManager • Responsible for design, installation, and support of the network environment. Management of Cisco Meraki security appliances, switches, and access points. Analyzing systems for vulnerabilities and implementing network and information security best practices • Maintaining backup and disaster recovery systems and developing strategies to improve reliability and performance, utilizing Symantec BackupExec and Microsoft DPM for scheduled backups and data protection • Administration of cloud-based services such as Microsoft Azure, Office 365, and Exchange Online. Managing company domain names, web hosting, public DNS entries, and SSL certificates through GoDaddy • Implemented Rogers Unison VoIP system company-wide to replace legacy PRI PBX-based telephone systems. This greatly simplified management by having one unified communications system and reduced overall telephony costs by over 20% • Completed wireless network upgrade and installation for Peak’s 100,000 sq/ft Western Canada distribution centre, resulting in significant improvements in signal strength and performance

• Systems Specialist

  • Aug 2016 - Jan 2018

  Richmond, BC Canada • Provided tier 1 & 2 support of IT infrastructure. Responsible for workstation deployment, user account administration, mobile device management and telephony support • Researched and implemented new hardware and software solutions to improve the network infrastructure. Monitored and administered system health checks and daily backup processes • Assisted with the design, installation, monitoring, and maintenance of network environment. Management of Cisco Meraki security appliances… Show more • Provided tier 1 & 2 support of IT infrastructure. Responsible for workstation deployment, user account administration, mobile device management and telephony support • Researched and implemented new hardware and software solutions to improve the network infrastructure. Monitored and administered system health checks and daily backup processes • Assisted with the design, installation, monitoring, and maintenance of network environment. Management of Cisco Meraki security appliances, switches, and access points • Administration of cloud-based services such as Microsoft Azure, Office 365, and Exchange Online. Managing company domain names, web hosting, public DNS entries, and SSL certificates through GoDaddy • Successfully completed company-wide migration of all client machines from Windows 7 to Windows 10. This resulted in increased security in the organization as well as taking advantage of the new features introduced in Windows 10



Carson International

• Canada
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Systems Administrator

  • Feb 2012 - Aug 2016

  Surrey, BC Canada • Ensured uptime and functionality of entire company network, including 10+ Windows servers, 100+ Windows clients, multifunction printers, network equipment, and mobile devices • Replaced legacy routers with SonicWALL network appliances and implemented failover WAN for offices in Surrey, Toronto, Montreal, and Blaine to increase availability and link uptime • Successfully completed company-wide migration of a Windows Server 2003/NT4 mixed domain setup to a new Windows Server 2012 domain… Show more • Ensured uptime and functionality of entire company network, including 10+ Windows servers, 100+ Windows clients, multifunction printers, network equipment, and mobile devices • Replaced legacy routers with SonicWALL network appliances and implemented failover WAN for offices in Surrey, Toronto, Montreal, and Blaine to increase availability and link uptime • Successfully completed company-wide migration of a Windows Server 2003/NT4 mixed domain setup to a new Windows Server 2012 domain designed using Microsoft best practices • Implemented VMware ESXi hosts to virtualize physical servers, saving space by utilizing less hardware and providing more efficient use of resources • Implemented Nagios to monitor systems and configured alerts to proactively address potential outages and system failures • Provided technical support to a staff of up to 100 employees and followed up on issues to ensure satisfaction

• Help Desk Administrator

  • Mar 2011 - Feb 2012

  Surrey, BC Canada • Ensured uptime and functionality of entire company network, including 10+ Windows servers, 100+ Windows clients, multifunction printers, network equipment, and mobile devices • Provided technical support to a staff of up to 100 employees and followed up on issues to ensure satisfaction • Configured Microsoft Deployment Toolkit in conjunction with Windows Deployment Services to automate workstation deployments and significantly reduce setup time • Wrote scripts using Python to… Show more • Ensured uptime and functionality of entire company network, including 10+ Windows servers, 100+ Windows clients, multifunction printers, network equipment, and mobile devices • Provided technical support to a staff of up to 100 employees and followed up on issues to ensure satisfaction • Configured Microsoft Deployment Toolkit in conjunction with Windows Deployment Services to automate workstation deployments and significantly reduce setup time • Wrote scripts using Python to automate report generation for customer requested data