Technical Support Specialist

• Jan 2022 - Present

Digital Operating Center Specialist

• Dec 2019 - Nov 2020

-Preform remote via phone troubleshooting for Allstate App issues regarding Quick Photo Claims and Virtual Assist -Data Entry and word processing -Utilization of Outlook for incoming and outgoing emails to answer inquries -Document troubleshooting steps taken and save to claim file for notation -High volume Inbound and Outbound calls to Customers and Body shop's -Preform remote via phone troubleshooting for any Allstate App issues -Preform remote via phone troubleshooting for Allstate App issues regarding Quick Photo Claims and Virtual Assist -Data Entry and word processing -Utilization of Outlook for incoming and outgoing emails to answer inquries -Document troubleshooting steps taken and save to claim file for notation -High volume Inbound and Outbound calls to Customers and Body shop's -Preform remote via phone troubleshooting for any Allstate App issues

Hazmat Tech

• May 2019 - Oct 2019

-24/7 on call -Hazwoper Certified to work with Hazardous materials -Oil spill response and clean up -Natural disaster cleanup -Confined space entry and rescue -24/7 on call -Hazwoper Certified to work with Hazardous materials -Oil spill response and clean up -Natural disaster cleanup -Confined space entry and rescue

Mailroom Clerk

• May 2019 - Aug 2019

-Managing and handling of inbound and outbound mail for entire campus -Assisting Building Engineers -Writing and responding to Emails -Setting up computers in offices -Monitor building Ticketing system -Managing and handling of inbound and outbound mail for entire campus -Assisting Building Engineers -Writing and responding to Emails -Setting up computers in offices -Monitor building Ticketing system

Recruit

• Dec 2018 - Jan 2019

Medically separated due to injury Medically separated due to injury

Laborer

• Jun 2018 - Dec 2018

-Office/suite relocation -Customer Service -Furniture Transportation -Office/suite relocation -Customer Service -Furniture Transportation

Machine Operator

• Feb 2017 - Jun 2018

-Machine Setup and Run -Preform Machine Diagnostic -Fast paced work environment -Machine Trainer for new employees -Machine Setup and Run -Preform Machine Diagnostic -Fast paced work environment -Machine Trainer for new employees

Pharmacy Technician

• Mar 2016 - Sep 2016

-Outbound calls -Inbound calls -Record management of patient needs -Data entry of medical information -Customer service -Lab work -Outbound calls -Inbound calls -Record management of patient needs -Data entry of medical information -Customer service -Lab work

Security Officer

• Apr 2015 - Apr 2016

-Command center supervisor -Monitored building security cameras -Daily reports of building activities -Front concierge desk -Command center supervisor -Monitored building security cameras -Daily reports of building activities -Front concierge desk

Security Officer

• Nov 2013 - Apr 2015

-Monitor the CCTV -Physically monitor 22 floors of building on scheduled routes -Complete nightly reports including Audits of items used, money acquired from parking machine and ticket logs for building visitors -Monitor the CCTV -Physically monitor 22 floors of building on scheduled routes -Complete nightly reports including Audits of items used, money acquired from parking machine and ticket logs for building visitors

Porter, Front Door Security

• Apr 2011 - Oct 2012

I worked on call for when they would require extra help on the weekends. I work the front door, inside the club to keep any hostilities that may arise to a minimal and i do sweeps around the building I worked on call for when they would require extra help on the weekends. I work the front door, inside the club to keep any hostilities that may arise to a minimal and i do sweeps around the building