Experience

The Sakala Resort Bali

• Indonesia
• Hospitality
• 1 - 100 Employee

• Resort Host Leader (GRO Leader)

  • May 2023 - Present

• Guest Service Agent | Night Audit

  • Oct 2022 - May 2023

  As Guest Service Agent :• Perform all check‐in and check‐out tasks • Handling FIT guests and group• Fulfill all guest requests and needs • Blocking rooms• Secure payment, verifying and adjusting billing as needed• Build strong relations with the guest that make "repeater guest"• Prepared all VIP amenities• Created memorable moments with the guest• Solving guest problems and give best solution ( Win Win Solution)• Follow‐up guest problems and make sure they fine after solution given• Night audit and Run daily reports, reviewing to see what needs to be communicated to the next shift's staff Show less



Grand Royal Denai Bukittinggi

• Indonesia

• Receptionist

  • Feb 2021 - Mar 2022

  As Receptionist : • Perform all check-in and check-out tasks • Manage online and phone reservations • Inform the guest about payment methods and verify their credit card data • Register guests collecting necessary information • Welcome the guest upon arrival and assign rooms • Provide about hotel information • Liaise with housekeeping staff to ensure all rooms are clean, tidy and fully-funished to accomodate guests needs • Confirm group reservations and arrange personalized service for VIP guest • Upsell hotel facilities and services • Night audit, check all is proper and running the system. • Make night audit report and send by email to HOD Show less



Mandapa, a Ritz-Carlton Reserve

• Indonesia
• Hospitality
• 1 - 100 Employee

• Front Office Intern

  • Jun 2019 - Dec 2019

  As Front Desk Agent : • Prepare RC for check-in • issues room keys • Update guest profile in Opera system • Welcoming the guest at the lobby and give them the arrival experience. • Answer the phone and direct the call • Reads and responds to company emails • Upselling hotel facilities and services • Arrange the transportation for the guest • Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up As Front Desk Agent : • Prepare RC for check-in • issues room keys • Update guest profile in Opera system • Welcoming the guest at the lobby and give them the arrival experience. • Answer the phone and direct the call • Reads and responds to company emails • Upselling hotel facilities and services • Arrange the transportation for the guest • Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up



The Ritz-Carlton, Bali

• Indonesia
• Hospitality
• 200 - 300 Employee

• Front Office Intern

  • Jan 2018 - Jul 2018

  As Guest Service Center (Telephone Operator) : • Answer all calls in a timely and good manner • Evaluate problems and complaints of the guest and resolve the problems • Upsell products and services , ex : spa treatment and restaurant event • Process all of guest requests and needs • complete call logs and reports As Guest Service Center (Telephone Operator) : • Answer all calls in a timely and good manner • Evaluate problems and complaints of the guest and resolve the problems • Upsell products and services , ex : spa treatment and restaurant event • Process all of guest requests and needs • complete call logs and reports