Guest Relations Executive

• Jun 2022 - Present

Preschool Teacher

• Mar 2022 - May 2022

Customer Service Executive

• Mar 2021 - Oct 2021

Communicating with customers through various channels. Responding promptly to customer inquiries and provide useful and accurate information to customers Keeping records of customer interactions, comments and complaints. Handle and resolve customer complaints via phone, email, and etc to provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Communicating with customers through various channels. Responding promptly to customer inquiries and provide useful and accurate information to customers Keeping records of customer interactions, comments and complaints. Handle and resolve customer complaints via phone, email, and etc to provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

Receptionist

• Dec 2019 - Jan 2021

Familiar with working with organization with new policies and practices. calculating guest charges and settling room payments as well as processing invoices and completing payment transactions maintain a functioning front desk, receptions are highly organized and detail-oriented Manage guest bookings and reservations Familiar with working with organization with new policies and practices. calculating guest charges and settling room payments as well as processing invoices and completing payment transactions maintain a functioning front desk, receptions are highly organized and detail-oriented Manage guest bookings and reservations

Guest Service Agent

• Jan 2019 - Nov 2019

Handling customer complaints and queries. Register guests and assigns rooms. Accommodates special requests whenever possible Assists in pre-registration and blocking of rooms for reservations. Uses suggestive selling techniques to sell rooms and to promote other services of the hotel. Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures. Process guest check-in and check-outs. Handling customer complaints and queries. Register guests and assigns rooms. Accommodates special requests whenever possible Assists in pre-registration and blocking of rooms for reservations. Uses suggestive selling techniques to sell rooms and to promote other services of the hotel. Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures. Process guest check-in and check-outs.