Reena Chadha
Associate Vice President at Xceedance- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Credentials
-
Women's Leadership Development Program
GenpactJun, 2018- Nov, 2024 -
Trainer Certification Program Level 1
GenpactMay, 2016- Nov, 2024 -
Instructional Design ADDIE Model
VyaktitvaMar, 2016- Nov, 2024 -
Lean Silver Certification
GenpactJun, 2015- Nov, 2024 -
Green Belt Certification (GB)
GenpactApr, 2012- Nov, 2024 -
LOMA Level 1 (280 and 290)
LOMAJan, 2005- Nov, 2024
Experience
-
Xceedance
-
United States
-
Insurance
-
700 & Above Employee
-
Associate Vice President
-
Mar 2022 - Present
Responsible for strategic global deployments of key learning initiatives and digital learning solutions Training Life Cycle Management Overseeing the L&D Initiatives across locations supporting end to end execution of development strategy, managing the process of ILT and E learning, from needs identification, diagnostic solutioning through learning design to deployment and measuring effectiveness. Resposibilities include Induction and Onboarding for Senior BD professionals, design and deploy learning paths for professional and technical skills. Leading the design and deployment of Learning Academy - aimed at developing curriculum based learning ecosytem for various service lines of the business
-
-
-
Genpact
-
United States
-
Business Consulting and Services
-
700 & Above Employee
-
Senior Manager
-
May 2017 - Feb 2022
a. Design and deploy the talent development strategy and process training framework as per business requirement for the Vertical employee base ~ 1200 employeesb. Lead client-based knowledge transitions/transfers and stabilizing knowledge management practices.c. Managing business process operations training metrics like TAT to production (learning curve), new hire yield, process accuracyd. Implementation of Operations Training - Knowledge Management framework to drive Training effectiveness and zero defectse. Drive process improvements and process transformation ideas for clientsf. Actively engage in RFPs and RFIs for new prospective clients both as a learning and development specialist and Life and Disability Insurance expert
-
-
Manager
-
Mar 2011 - Apr 2017
Responsible for driving L&D initiatives for 3 accounts ~ 600 + employees, started with 1 account 2011 and gradually added additional accounts through the years a. Deployment of Professional and Domain skills upskilling programs - from TNI, to design and content creation upskilling of trainers and managing parallel training batches b. Creation and deployment of Insurance Bootcamp - for freshers - aimed at providing basic understanding of Insurance concepts c. Conversion of Instructor led BootCamp to Online Training modules - Self paced learning program More than 100000 man hr saving for ~ 500+ employeesd. Manging the Quality audit team - Quarterly Calibration with client of quality standards, standardization of the auditor selection framework, driving process improvements e. Deployment of standardized frameworks for 1. New Hire onboarding and business orientation program for 100% new joiners 2. SOP documentation and updation3. Query resolution 4. Cross training and Upskilling 5. Process trainer selection and certification
-
-
Asst Manager Medical Summarization
-
Feb 2001 - Mar 2011
Started as a Medical summarizer and grew the ranks to become trainer, auditor and then lead team of Medical Summarizer's, involved in creating a summary output of Long Term Care Insurance policies for US based Life and LTC insurer. Trained ~ 150+ new hires on process and product understandingResponsible client delivery and adherence to SLAs - ensuring Zero Surprise Operations People Management
-
-
Education
-
1992 - 1997
Delhi University
Bachelor's in Homoeopathy, Homeopathic Medicine/Homeopathy -
1978 - 1992
DPS R K Puram, New Delhi
Senior Secondary Certificate, Pre-Medicine/Pre-Medical Studies
Community
