Experience

Children's Bureau of Southern California

• United States
• Non-profit Organizations
• 200 - 300 Employee

• IT Support/ System Administrator

  • Mar 2023 - Present



Electric Red, Inc.

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• IT Support Technician

  • Aug 2022 - Jun 2023



Traffic Management, Inc

• United States
• Construction
• 400 - 500 Employee

• IT Support Specialist

  • Nov 2021 - Aug 2022

  Strong technical abilities with excellent communication and interpersonal skills. Work with customers to identify relevant problem details. Resolve incidents and service requests, including logging tickets in the tracking system to document service requests and incidents and manage the help desk ticket queue. Answer calls and respond to emails from from staff and faculty regarding any IT service needs. Great knowledge in Apple business, Meraki, Slack, Fuze, Zoom, MS Teams Knowledge of desktop ticketing system ServiceNow, FreshService and BMC Remedy Knowledge of VPN remote software and RDP configuration Knowledge of cloud computing such as but not limited to Adobe, O365, Box & OneDrive Show less



UCLA Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Information Technology Help Desk Support

  • Oct 2019 - Nov 2021

  Excellent Customer Service Skills. Strong technical abilities with excellent communication and interpersonal skills. Familiarity with various email clients and configuration of O365 on Windows and Apple operating systems, as well as iOS and Android devices. Administration of Active Directory Users and Objects. Knowledge of troubleshooting client wired and wireless networking and connectivity issues. Ability to work in situations with minimal supervision, scheduling tasks according to priority and manage a heavy workload. Previous experience with client technical support in an enterprise environment. Upgrading windows 7 and above Install Windows and Citrix based printing Knowledge of Apple OSX and iOS operating systems and platforms. Analyzing clinic floor plans and device counting Show less



Jackson

• United States
• Financial Services
• 700 & Above Employee

• Information Technology Software Engineer

  • Aug 2016 - Jun 2019

  Supporting in Planning, designing, and development of business process. Providing recommendations in enhancing and expediting business activities. Collecting, compiling and interpreting business data and drafting reports. Maintain expertise in understanding company's products, selling and licensing models. Performed research and analysis on Asset management reporting to ensure data quality. Supporting in Planning, designing, and development of business process. Providing recommendations in enhancing and expediting business activities. Collecting, compiling and interpreting business data and drafting reports. Maintain expertise in understanding company's products, selling and licensing models. Performed research and analysis on Asset management reporting to ensure data quality.