Reem Aly

Operations Team Lead at Octo
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Contact Information
us****@****om
(386) 825-5501
Location
Cairo, Egypt, EG

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Bio

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Credentials

  • Fintech: buy now pay later (BNPL)
    Udemy
    May, 2023
    - Oct, 2024
  • Microsoft Excel - learn MS excel for Data analysis
    Udemy
    May, 2023
    - Oct, 2024
  • Fintech Digital payments (cards & POS) tools and strategies
    Udemy
    Jan, 2023
    - Oct, 2024
  • Global banking & markets virtual experience
    Forage
    Sep, 2021
    - Oct, 2024
  • Fundamentals of Credit
    Corporate Finance Institute® (CFI)
    Sep, 2020
    - Oct, 2024
  • Financial Accounting Part 1
    LinkedIn
    Dec, 2019
    - Oct, 2024
  • Emotional Intellegence
    Edraak إدراك
    Feb, 2019
    - Oct, 2024
  • Certificate of attendance training
    QNB Group
    Aug, 2018
    - Oct, 2024
  • Certificate of attendance training
    Saibbank
    Jul, 2018
    - Oct, 2024
  • Certificati of attendance training
    QNB Group
    Aug, 2017
    - Oct, 2024
  • Certificate of attendance training
    QNB Group
    Aug, 2016
    - Oct, 2024

Experience

  • Octo
    • Netherlands
    • Information Technology & Services
    • 1 - 100 Employee
    • Operations Team Lead
      • Feb 2023 - Present
  • Halan Cash - حالا كاش
    • Egypt
    • Financial Services
    • 1 - 100 Employee
    • Chargeback Specialist
      • Dec 2021 - Jan 2023

      - Sending chargeback cases to the bank after reviewing it.- Follow up on the cases that violated its service level.- Follow up with the settlement team to make sure that the amount added to the customers.- Make reports for the chargeback cases status.- upload disbursement files "Maker".

    • KYC Operations Specialist
      • Jan 2021 - Dec 2021

      -Manage KYC paperwork and review.-Manage KYC collection and bank delivery.-Manage KYC reporting figures analysis.

  • Orange
    • Germany
    • International Trade and Development
    • 1 - 100 Employee
    • Customer Care Agent
      • Oct 2019 - Dec 2020

      -Receive inbound calls, handle and solve all customer inquiries, requests and complaints. -Provide best possible service to achieve highest level of customer satisfaction. -Receive inbound calls, handle and solve all customer inquiries, requests and complaints. -Provide best possible service to achieve highest level of customer satisfaction.

  • QNB Group
    • Qatar
    • Banking
    • 700 & Above Employee
    • Trainee
      • Sep 2015 - Sep 2018
  • saib
    • Egypt
    • Banking
    • 700 & Above Employee
    • Trainee
      • Jul 2018 - Aug 2018

Education

  • faculty of commerce cairo university
    Bachelor of Commerce, Accounting
    2015 - 2019

Community

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