Front Office Manager

• Oct 2023 - Present

Guest Service Manager

• Apr 2022 - Oct 2023

Guest Service Supervisor

• Jan 2021 - Apr 2022

• Leading the reception team for a higher performance and to achieve the hotel targets. • Training new receptionist for the operational work and professionalism in the work-place. • Giving & Receiving the appropriate feedback on the job for enhancement & developments. • Handling the guests’ complaints to insure the guest satisfaction. • Monitoring daily operations for efficient and effective work. • Providing a positive and friendly environment for both guest & staff.

Guest Service Agent

• Apr 2019 - Jan 2021

• Greeting and welcoming guests. • Processing guests’ check-ins & check-outs. • Preparing for the Arrivals & VIPS list/report on a daily basis. • Directing guests and answering their questions. • Making rooms reservations as per the guests’ requests and room preference and comfort. • Contributing to the team by accomplishing the needed tasks. • Communicating via email address in handling the requested reservations or other request to the reception.

Human Resources Administrative Assistant

• Sep 2018 - Jan 2019

• Working at personnel affairs (Employees’ vacations, GOSI, health insurance). • Calculating employees' leaves, updating their annual vacations accordingly. • Preparing new employees’ files. • Assisting with new employee hiring process. • Maintaining employees’ files as to ensure accuracy and compliance. • Maintaining employees’ records and attendance according to policy and legal requirements. • Scheduling employees for training programs. • Tracking and updating… Show more • Working at personnel affairs (Employees’ vacations, GOSI, health insurance). • Calculating employees' leaves, updating their annual vacations accordingly. • Preparing new employees’ files. • Assisting with new employee hiring process. • Maintaining employees’ files as to ensure accuracy and compliance. • Maintaining employees’ records and attendance according to policy and legal requirements. • Scheduling employees for training programs. • Tracking and updating employees’ training records on Excel Microsoft Office. • Issuing Letters such as authorization letters, bank and warnings. • Communicating with employees and handling their issues. • Background in Muqeem System and Hadaf. • Coordinating activities with the Operation department. • Updating company's profile (inspection and training services) with Marketing department. • Booking travel arrangements. • Making calls and hotels reservation. • Translation. Show less • Working at personnel affairs (Employees’ vacations, GOSI, health insurance). • Calculating employees' leaves, updating their annual vacations accordingly. • Preparing new employees’ files. • Assisting with new employee hiring process. • Maintaining employees’ files as to ensure accuracy and compliance. • Maintaining employees’ records and attendance according to policy and legal requirements. • Scheduling employees for training programs. • Tracking and updating… Show more • Working at personnel affairs (Employees’ vacations, GOSI, health insurance). • Calculating employees' leaves, updating their annual vacations accordingly. • Preparing new employees’ files. • Assisting with new employee hiring process. • Maintaining employees’ files as to ensure accuracy and compliance. • Maintaining employees’ records and attendance according to policy and legal requirements. • Scheduling employees for training programs. • Tracking and updating employees’ training records on Excel Microsoft Office. • Issuing Letters such as authorization letters, bank and warnings. • Communicating with employees and handling their issues. • Background in Muqeem System and Hadaf. • Coordinating activities with the Operation department. • Updating company's profile (inspection and training services) with Marketing department. • Booking travel arrangements. • Making calls and hotels reservation. • Translation. Show less

HR Intern

• Jul 2017 - Aug 2017

• Involvement with staff support. • Administrative experience in student affairs. • Calculating and implementing leaves according to the academic calendar. • Coordinating internal activities with the HR office and Business department. • Able to work as a team and as an individual. • Proficient in all Microsoft Office programs • Problem analysis and problem solving. • Adaptability to the work load. • Involvement with staff support. • Administrative experience in student affairs. • Calculating and implementing leaves according to the academic calendar. • Coordinating internal activities with the HR office and Business department. • Able to work as a team and as an individual. • Proficient in all Microsoft Office programs • Problem analysis and problem solving. • Adaptability to the work load.

Trainee

• Jul 2010 - Aug 2010

• Public Speaking and Public Relations (PR). • Computer Training Skills. • Development of Mathematics and Problem Solving. • Special Safety Skills. • Public Speaking and Public Relations (PR). • Computer Training Skills. • Development of Mathematics and Problem Solving. • Special Safety Skills.