Experience

Awasr

• Oman
• Telecommunications
• 200 - 300 Employee

• Sales Supervisor

  • Jan 2016 - Present

  Identifying customer inquiries and complaints and making appropriate recommendations for corrective solutions to meet their needs and expectations. Imparting training and guidance to new and existing employees for multiple products and its features and creating improvements in performance levels for all employees within an organization. Manage retail staff, including cashiers and people working on the floor. Ensure pricing is correct. Work on store displays. Maintain inventory and ensure items are in stock. Utilize information technology to record sales figures, for data analysis and forward planning Organize and distribute staff schedules. Preside over staff meetings. Help retail sales staff achieve sales targets. Manage different departments within the store Ensures the accurate and timely preparation of a variety of mandated reports, records, and files; and maintains the required documents Show less



Ooredoo Oman

• Oman
• Telecommunications
• 700 & Above Employee

• Sales Executive

  • Jan 2011 - Dec 2015

  • Find prospects and leads • Learn details about our products and services • Understand all the prospects needs, problems or wants • Explain how our solutions align with their pain points • Meet with potential clients and act as their consultant • Up-sell when appropriate • Identify buyer persona profiles • Recruit, hire and train new sales representatives • investigate leads and find out about them as much as possible before contacting • Consult with sales and marketing team to ensure the efficiency • Identify most important sales KPIs • Track and monitor your work • Prepare and present reports when needed • Attend sales educational events and seminars • Stay up to date with the latest sales trends and best practices Show less



Ministry of Commerce and Industry

• International Trade and Development
• 1 - 100 Employee

• Team Lead

  • Jan 2010 - Jan 2011

  Work closely with the team, motivating and coaching them Keeping up to date with business development and new product lines Manages difficult calls by acting as first line of escalation Coordinates, as needed with all supporting function to eliminate any problems affecting the operations Identify individual and team skills gaps Schedule regular training sessions (e.g. monthly or quarterly) Ensure new hires take on basic sales training courses, including communication and troubleshooting skills Use company methodology, team input and own initiative to ensure attendance and retention targets are achieved Support the Operations Manager to highlight operational risks and areas for improvement Keep up to date with any industry changes affecting the business and relaying this knowledge back to the team Work with the management team to identify and deliver positive change and business efficiencies Deliver the allocated part of the operation within agreed budgets, service levels and business targets Escalate any appropriate problems to senior management Support the Senior Manager to highlight operational risks and areas for improvement Show less



Oman Oil Marketing Company

• Oman
• Oil and Gas
• 200 - 300 Employee

• Retail Coordinator

  • Jan 2008 - Mar 2008

  Contact clients for requests, tracking issues, billing reports, and any other needed information Generate Excel reports to analyze and monitor advertiser accounts Assist the Sales Management with pipeline management Communicate ideas for improving company processes Contact clients for requests, tracking issues, billing reports, and any other needed information Generate Excel reports to analyze and monitor advertiser accounts Assist the Sales Management with pipeline management Communicate ideas for improving company processes