Experience

Udrive
• Israel
• Education Administration Programs
• Customer Service Representative

  • Jan 2023 - Present


SYBER Technology

• Lebanon
• IT Services and IT Consulting
• 1 - 100 Employee

• Second line Agent / Customer Support

  • Oct 2020 - Aug 2022

  Manage teams ,offering customer support & Overseeing the customer service process in two different digital services. Manage appointments, enquiries or complaints from first line agent. - Handle all customers issues, solve them, and provide technical support, detect problems and provide solutions. - Complete administrative duties such as data entry, order processing, follow up calls, report and follow up issues with different department, companies and banks to solve problems. - Create and optimize customer support department. - Selecting and hiring new staff & train junior Customer Support Representatives. Planning the training and standardization of service delivery & Creating policies and procedures. - Possessing excellent product knowledge to enhance customer support. Maintaining a pleasant working environment for the team. Show less



AREF Integrated solutions Co.Ltd

• Client Services

  • Mar 2020 - Dec 2020

  handle client calls and emails Prepare presentation materials. Obtain and process all client information and transactions. Translated requirements into polished, high-level designs. handle client calls and emails Prepare presentation materials. Obtain and process all client information and transactions. Translated requirements into polished, high-level designs.



Sabihat Engineering Consultancy

• Electrical engineer trainee

  • Jun 2019 - Aug 2019

  Design fire detection and alarm systems according to (NFPA) code and Qatar Standards. Inspection and testing of the system during project execution stages, testing and commissioning after completion of the work. Design fire detection and alarm systems according to (NFPA) code and Qatar Standards. Inspection and testing of the system during project execution stages, testing and commissioning after completion of the work.



Zain Sudan

• Sudan
• Telecommunications
• 700 & Above Employee

• Branding & Advertising Specialist

  • Oct 2018 - Jan 2019

  Design and prepare reports for the top management and executives. Advertisement outsourcing and contracts management. Execution and managing company campaign. Design and prepare reports for the top management and executives. Advertisement outsourcing and contracts management. Execution and managing company campaign.

• Distributor and Seller

  • Sep 2015 - May 2018

  Present, promote and sell products/services of Zain. Coordinate sales effort with team members and other departments. Managing with reports on customer needs & problems. Achieve agreed upon sales targets and outcomes within schedule. Present, promote and sell products/services of Zain. Coordinate sales effort with team members and other departments. Managing with reports on customer needs & problems. Achieve agreed upon sales targets and outcomes within schedule.



Sudanese National Electric Company (SNEC)

• Electrical engineer trainee

  • Jan 2017 - 2017

  Network monitor, control and analysis. Network monitor, control and analysis.