Country Head (UAE Market)- Enterprise Learning and LXP Solutions

• Jun 2017 - Present

I am responsible for -Developing the GCC and North African markets through leading a team of business consultants, involving taking responsibility for growing the business 10% YOY through driving revenue, maintaining strong profit margins, developing sales strategy, supporting GTM strategies, product categorization/development, providing direction to the marketing team, quality client account management, client retention, managing operations and implementing successful projects. -… Show more I am responsible for -Developing the GCC and North African markets through leading a team of business consultants, involving taking responsibility for growing the business 10% YOY through driving revenue, maintaining strong profit margins, developing sales strategy, supporting GTM strategies, product categorization/development, providing direction to the marketing team, quality client account management, client retention, managing operations and implementing successful projects. - Providing value-based consulting services to implement a SAAS-based digital learning ecosystem for organizations across the MENA region, involving serving as an advisor to the clients throughout the buying cycle, ensuring they achieve their strategic goals. Ensure the client renews the user license year after year. - Partnering with CHRO, PMO, and Comms team of organizations to drive their transformation and change management initiatives which impact people directly around culture, employee experience, workplace transition, mergers/acquisitions, rebranding, etc - Analyzing leading indicator data from CRM and sales funnel to analyze key metrics to drive various performance parameters for self and the team. - Working closely with the marketing team in identifying marketing campaigns, budget allocation, setting up benchmarks, and key indicators to close the loop on the lead generation cycle and supporting the marketing team by publishing white papers and insights to be used as marketing collaterals. - Identifying key channel partners across MENA for business, commercial, and strategic growth by the company's overarching objectives of market expansion. - Facilitating workshops and focus group discussions range of subjects like digital learning, agile leadership, driving desired culture, etc Show less I am responsible for -Developing the GCC and North African markets through leading a team of business consultants, involving taking responsibility for growing the business 10% YOY through driving revenue, maintaining strong profit margins, developing sales strategy, supporting GTM strategies, product categorization/development, providing direction to the marketing team, quality client account management, client retention, managing operations and implementing successful projects. -… Show more I am responsible for -Developing the GCC and North African markets through leading a team of business consultants, involving taking responsibility for growing the business 10% YOY through driving revenue, maintaining strong profit margins, developing sales strategy, supporting GTM strategies, product categorization/development, providing direction to the marketing team, quality client account management, client retention, managing operations and implementing successful projects. - Providing value-based consulting services to implement a SAAS-based digital learning ecosystem for organizations across the MENA region, involving serving as an advisor to the clients throughout the buying cycle, ensuring they achieve their strategic goals. Ensure the client renews the user license year after year. - Partnering with CHRO, PMO, and Comms team of organizations to drive their transformation and change management initiatives which impact people directly around culture, employee experience, workplace transition, mergers/acquisitions, rebranding, etc - Analyzing leading indicator data from CRM and sales funnel to analyze key metrics to drive various performance parameters for self and the team. - Working closely with the marketing team in identifying marketing campaigns, budget allocation, setting up benchmarks, and key indicators to close the loop on the lead generation cycle and supporting the marketing team by publishing white papers and insights to be used as marketing collaterals. - Identifying key channel partners across MENA for business, commercial, and strategic growth by the company's overarching objectives of market expansion. - Facilitating workshops and focus group discussions range of subjects like digital learning, agile leadership, driving desired culture, etc Show less

Sr. Manager - Learning and Development

• Nov 2015 - Apr 2017

- Aligning 'Global L&D Strategic Themes' with regional & APAC business priorities & organizational development objectives to enhance employee capability and performance . - Leading 'enterprise', 'regional' and 'functional' level learning programs for Engineering/Product, Sales, Customer Operations and Administrative functions across APAC for over 1200 employees. - Partnering with Senior Stakeholders , Functional Leaders , HRBPs , COE & Divisional Heads (directors & above) to… Show more - Aligning 'Global L&D Strategic Themes' with regional & APAC business priorities & organizational development objectives to enhance employee capability and performance . - Leading 'enterprise', 'regional' and 'functional' level learning programs for Engineering/Product, Sales, Customer Operations and Administrative functions across APAC for over 1200 employees. - Partnering with Senior Stakeholders , Functional Leaders , HRBPs , COE & Divisional Heads (directors & above) to continuously evaluate learning needs , understand regional business priorities , align , design & execute customized L&D solutions to achieve business results and measure impact. - Collaborating with 'Global Learning Partners' from 'NAMER' and 'EMEA' for productization and execution of L&D solutions across APAC on Manager Development /Leadership Empowerment, Onboarding, and General Professional Skills Development solutions . Activities includes- Ideating, conceptualization , designing & deploying learning solutions , measuring ROI & creating GTM strategy. - Partnering with Global L&D design team on 'Linkedin LearnIn' platform to create & implement 'World Class' enterprise level online learning programs. - Collaborating with HR PMO to drive initiatives around Manager Empowerment, Talent Management, DIBS (Diversity, Inclusion and Belonging), etc. - Publishing monthly dashboard, MIS on enterprise, regional and functional strategic programs and insights. Reporting the impact of training interventions to regional HRBP, COE Team and business/functional leaders. Show less - Aligning 'Global L&D Strategic Themes' with regional & APAC business priorities & organizational development objectives to enhance employee capability and performance . - Leading 'enterprise', 'regional' and 'functional' level learning programs for Engineering/Product, Sales, Customer Operations and Administrative functions across APAC for over 1200 employees. - Partnering with Senior Stakeholders , Functional Leaders , HRBPs , COE & Divisional Heads (directors & above) to… Show more - Aligning 'Global L&D Strategic Themes' with regional & APAC business priorities & organizational development objectives to enhance employee capability and performance . - Leading 'enterprise', 'regional' and 'functional' level learning programs for Engineering/Product, Sales, Customer Operations and Administrative functions across APAC for over 1200 employees. - Partnering with Senior Stakeholders , Functional Leaders , HRBPs , COE & Divisional Heads (directors & above) to continuously evaluate learning needs , understand regional business priorities , align , design & execute customized L&D solutions to achieve business results and measure impact. - Collaborating with 'Global Learning Partners' from 'NAMER' and 'EMEA' for productization and execution of L&D solutions across APAC on Manager Development /Leadership Empowerment, Onboarding, and General Professional Skills Development solutions . Activities includes- Ideating, conceptualization , designing & deploying learning solutions , measuring ROI & creating GTM strategy. - Partnering with Global L&D design team on 'Linkedin LearnIn' platform to create & implement 'World Class' enterprise level online learning programs. - Collaborating with HR PMO to drive initiatives around Manager Empowerment, Talent Management, DIBS (Diversity, Inclusion and Belonging), etc. - Publishing monthly dashboard, MIS on enterprise, regional and functional strategic programs and insights. Reporting the impact of training interventions to regional HRBP, COE Team and business/functional leaders. Show less

Director – Learning and Development Solutions

• Jan 2013 - Mar 2015

- Playing a principle role in expanding ABAMI client base in UAE & setting up sales ops in Canada. - Leading & guiding regional sales consultants on responses to RFPs/RFIs by understanding client’s requirements. Presenting unique value proposition & L&D solutions to clients and helping business meet annual revenue target of $3.5 Million with 50% margin.  - Penetrating markets by educating & engaging client using white papers, organizing networking events & participating as… Show more - Playing a principle role in expanding ABAMI client base in UAE & setting up sales ops in Canada. - Leading & guiding regional sales consultants on responses to RFPs/RFIs by understanding client’s requirements. Presenting unique value proposition & L&D solutions to clients and helping business meet annual revenue target of $3.5 Million with 50% margin.  - Penetrating markets by educating & engaging client using white papers, organizing networking events & participating as keynote speaker in industry exhibitions and conferences. - Developing strategy maps, identifying key strategic themes, and mapping it to balance scorecard. Identifying growth strategy and sustainability model for the business.

Regional Head - Learning and Development Solutions

• Dec 2011 - Jan 2013

L&D SOLUTION - DESIGN , DEVELOP & FACILITATION - - Leading a team of trainers, instructional designers, developers in identifying & mapping training requirements & designing best in class L&D solutions using blended learning platforms. - Partnering with HR Business Partner & Department Stakeholders to analyze & identify ‘Leadership & Team Development Programs’ and relevant ‘Learning Solutions /Initiatives’ . - Delivering behavioral training programs, leadership programs using… Show more L&D SOLUTION - DESIGN , DEVELOP & FACILITATION - - Leading a team of trainers, instructional designers, developers in identifying & mapping training requirements & designing best in class L&D solutions using blended learning platforms. - Partnering with HR Business Partner & Department Stakeholders to analyze & identify ‘Leadership & Team Development Programs’ and relevant ‘Learning Solutions /Initiatives’ . - Delivering behavioral training programs, leadership programs using experiential learning methods. - Leading facilitation team, crossfunctional project teams, key stakeholders and vendors to implement L&D projects within scope, time, cost & quality; across different sites. - Evaluating the effectiveness of training programs, implementing feedback, customizing and updating learning solutions to enhance learning experience for customers. BUSINESS DEVELOPMENT & STAKEHOLDER RELATIONSHIP - - Reviewing Dashboard & CRM with internal stakeholders, and create plans to meet monthly and yearly targets. - Principle role in expanding ABAMI client base in Canada . Account owner and project director for key clients. Nurturing the accounts by providing end to end consulting on client L&D strategies and initiatives . - Managing client relationships , escalations/complaints and meeting project expectations. - Penetrating markets by educating & engaging client using white papers, organizing networking events & participating as keynote speaker in industry exhibitions and conferences. STRATEGIC DIRECTION & EMPLOYEE DEVELOPMENT - Providing a strategic direction to the organization - Developing Strategy maps, identifying key strategic themes, and mapping it to balance scorecard. - Identifying growth strategy and sustainability model for the business. - Coaching direct reports, providing one to one feedback & conducting performance appraisals. - Ensuring continuous innovation of L&D products/services to meet and enhance client experience

Senior Business Consultant - Learning and Development

• Oct 2009 - Dec 2011

Senior Training Specialist

• Jun 2008 - Oct 2009

-Liaising with department heads of IT, Quality, Finance, PMO, HR & Operations to understand training requirements & mapping their needs to an effective solution on PMP, RMP and CMQ. -Planning, designing and implementing training workshops & seminars for clients from Banking, Oil & Gas, Retail and Construction Industry. -Conducting pre & post analysis of learning projects , submit comprehensive project report to clients. -Facilitating training programs and workshops on… Show more -Liaising with department heads of IT, Quality, Finance, PMO, HR & Operations to understand training requirements & mapping their needs to an effective solution on PMP, RMP and CMQ. -Planning, designing and implementing training workshops & seminars for clients from Banking, Oil & Gas, Retail and Construction Industry. -Conducting pre & post analysis of learning projects , submit comprehensive project report to clients. -Facilitating training programs and workshops on subjects like- Project Management, Risk Management, Certified Manager Of Quality and Change Management. Show less -Liaising with department heads of IT, Quality, Finance, PMO, HR & Operations to understand training requirements & mapping their needs to an effective solution on PMP, RMP and CMQ. -Planning, designing and implementing training workshops & seminars for clients from Banking, Oil & Gas, Retail and Construction Industry. -Conducting pre & post analysis of learning projects , submit comprehensive project report to clients. -Facilitating training programs and workshops on… Show more -Liaising with department heads of IT, Quality, Finance, PMO, HR & Operations to understand training requirements & mapping their needs to an effective solution on PMP, RMP and CMQ. -Planning, designing and implementing training workshops & seminars for clients from Banking, Oil & Gas, Retail and Construction Industry. -Conducting pre & post analysis of learning projects , submit comprehensive project report to clients. -Facilitating training programs and workshops on subjects like- Project Management, Risk Management, Certified Manager Of Quality and Change Management. Show less

Regional Head-South Division

• Aug 2007 - May 2008

- Setting up training & leadership development centers in South India & creating a road map for business growth across the region. - Developing new business opportunities and managing key client relationships. Leading client meetings and positioning products and solutions to meet client’s objectives. - Recruiting and mentoring trainers & program managers to design and deliver ‘Experiential Learning Programs’ on ‘Team Development’ & ‘Leadership’ subjects for clients from IT… Show more - Setting up training & leadership development centers in South India & creating a road map for business growth across the region. - Developing new business opportunities and managing key client relationships. Leading client meetings and positioning products and solutions to meet client’s objectives. - Recruiting and mentoring trainers & program managers to design and deliver ‘Experiential Learning Programs’ on ‘Team Development’ & ‘Leadership’ subjects for clients from IT , Banking & Financial , ITES and Automobile industry. - Leading client projects through all phases & collaborating with program management teams for overall logistics, seamless delivery, client review & training program evaluation.  - Designing, developing and delivering experiential/behavioural learning programs on a range of 'Management, Team & Leadership Development’ subjects. Show less - Setting up training & leadership development centers in South India & creating a road map for business growth across the region. - Developing new business opportunities and managing key client relationships. Leading client meetings and positioning products and solutions to meet client’s objectives. - Recruiting and mentoring trainers & program managers to design and deliver ‘Experiential Learning Programs’ on ‘Team Development’ & ‘Leadership’ subjects for clients from IT… Show more - Setting up training & leadership development centers in South India & creating a road map for business growth across the region. - Developing new business opportunities and managing key client relationships. Leading client meetings and positioning products and solutions to meet client’s objectives. - Recruiting and mentoring trainers & program managers to design and deliver ‘Experiential Learning Programs’ on ‘Team Development’ & ‘Leadership’ subjects for clients from IT , Banking & Financial , ITES and Automobile industry. - Leading client projects through all phases & collaborating with program management teams for overall logistics, seamless delivery, client review & training program evaluation.  - Designing, developing and delivering experiential/behavioural learning programs on a range of 'Management, Team & Leadership Development’ subjects. Show less

Consultant-Banking and Capital Market

• Apr 2006 - Aug 2007

In this role I was responsible to provide offshore solution model to top banks in US and Europe. Managed the entire business transition end to end and was responsible for -- --Ensuring the transition from ‘Client Onshore’ to the ‘Offshore Outsourced Center’ is successfully completed within the allocated budgets and time-frames. Responsibilities included-  Understanding client’s business, creating process maps, workflows and skill set requirements.  Partnering with… Show more In this role I was responsible to provide offshore solution model to top banks in US and Europe. Managed the entire business transition end to end and was responsible for -- --Ensuring the transition from ‘Client Onshore’ to the ‘Offshore Outsourced Center’ is successfully completed within the allocated budgets and time-frames. Responsibilities included-  Understanding client’s business, creating process maps, workflows and skill set requirements.  Partnering with HR for recruiting Staff from local universities, job market&creating an interview process.  Developing an ‘Induction Process’ including product and onboarding training for new hires.  Coaching team leaders and front line staff during the ‘OJT’ phase to support the learning curve,liaising with facilities, technology and network administrator team to set up the facility.  Supporting the entire transition process from planning to execution phase using a defined methodology , ensuring seamless transition of projects from parallel run to steady state and handing it over to operations with 90% throughput. --Catering to RFI / RFPs and designing different components of it in collaboration with SME, PMO, Technology, Enterprise Risk and Quality Team. --Collaborating with Account Manager, Transformation Group and Operations to seamlessly implement the solution across 3 different countries (India, China and Czech Republic). --Planning, scheduling and organizing client visits with different business functions. Making sales presentations for the visit, arranging site visits, floor walks & hosting business lunch and dinners. Show less In this role I was responsible to provide offshore solution model to top banks in US and Europe. Managed the entire business transition end to end and was responsible for -- --Ensuring the transition from ‘Client Onshore’ to the ‘Offshore Outsourced Center’ is successfully completed within the allocated budgets and time-frames. Responsibilities included-  Understanding client’s business, creating process maps, workflows and skill set requirements.  Partnering with… Show more In this role I was responsible to provide offshore solution model to top banks in US and Europe. Managed the entire business transition end to end and was responsible for -- --Ensuring the transition from ‘Client Onshore’ to the ‘Offshore Outsourced Center’ is successfully completed within the allocated budgets and time-frames. Responsibilities included-  Understanding client’s business, creating process maps, workflows and skill set requirements.  Partnering with HR for recruiting Staff from local universities, job market&creating an interview process.  Developing an ‘Induction Process’ including product and onboarding training for new hires.  Coaching team leaders and front line staff during the ‘OJT’ phase to support the learning curve,liaising with facilities, technology and network administrator team to set up the facility.  Supporting the entire transition process from planning to execution phase using a defined methodology , ensuring seamless transition of projects from parallel run to steady state and handing it over to operations with 90% throughput. --Catering to RFI / RFPs and designing different components of it in collaboration with SME, PMO, Technology, Enterprise Risk and Quality Team. --Collaborating with Account Manager, Transformation Group and Operations to seamlessly implement the solution across 3 different countries (India, China and Czech Republic). --Planning, scheduling and organizing client visits with different business functions. Making sales presentations for the visit, arranging site visits, floor walks & hosting business lunch and dinners. Show less

Manager - Operations Training , Training Specialist , CSE

• Feb 2002 - Mar 2006

-Leading a team of 4 trainers and 12 subject matter experts to train and certify new hire onboarding portfolio of 80- 100 employees for corporate card contact center (US market). -Responsible for design, development & delivery of learning programs on Soft Skills, (Servicing, & V&A), Process Training, Onboarding Training , On-the-Job Training & Leadership Skills & Behavioural Training for Jr to Mid-Level Managers & front-line leadership. Delivered agents at near Zero learning curve with… Show more -Leading a team of 4 trainers and 12 subject matter experts to train and certify new hire onboarding portfolio of 80- 100 employees for corporate card contact center (US market). -Responsible for design, development & delivery of learning programs on Soft Skills, (Servicing, & V&A), Process Training, Onboarding Training , On-the-Job Training & Leadership Skills & Behavioural Training for Jr to Mid-Level Managers & front-line leadership. Delivered agents at near Zero learning curve with 90% throughput. -Managing Training Budgets and responsible for key business goals of C-Sat/E-Sat and internal metrics like Average Handling Time, Attrition, Throughput, Compliance and Quality. -Collaborating with Department Head , Business Partners , Quality & Compliance team to analyze performance gaps, align & update L&D strategy/solutions to meet business objectives. -Recruiting, mentoring, and conducting one to one performance appraisals for trainers & SMEs. -Coordinating with ‘Workforce Management’ on handling long term & short term forecasting, scheduling, off the phone time management, personnel leave and real time management. -Working with Six Sigma, Operations and Quality team on Black Belt projects to improve contact center performance on Customer Satisfaction and Average Call Handling Time (AHT). Show less -Leading a team of 4 trainers and 12 subject matter experts to train and certify new hire onboarding portfolio of 80- 100 employees for corporate card contact center (US market). -Responsible for design, development & delivery of learning programs on Soft Skills, (Servicing, & V&A), Process Training, Onboarding Training , On-the-Job Training & Leadership Skills & Behavioural Training for Jr to Mid-Level Managers & front-line leadership. Delivered agents at near Zero learning curve with… Show more -Leading a team of 4 trainers and 12 subject matter experts to train and certify new hire onboarding portfolio of 80- 100 employees for corporate card contact center (US market). -Responsible for design, development & delivery of learning programs on Soft Skills, (Servicing, & V&A), Process Training, Onboarding Training , On-the-Job Training & Leadership Skills & Behavioural Training for Jr to Mid-Level Managers & front-line leadership. Delivered agents at near Zero learning curve with 90% throughput. -Managing Training Budgets and responsible for key business goals of C-Sat/E-Sat and internal metrics like Average Handling Time, Attrition, Throughput, Compliance and Quality. -Collaborating with Department Head , Business Partners , Quality & Compliance team to analyze performance gaps, align & update L&D strategy/solutions to meet business objectives. -Recruiting, mentoring, and conducting one to one performance appraisals for trainers & SMEs. -Coordinating with ‘Workforce Management’ on handling long term & short term forecasting, scheduling, off the phone time management, personnel leave and real time management. -Working with Six Sigma, Operations and Quality team on Black Belt projects to improve contact center performance on Customer Satisfaction and Average Call Handling Time (AHT). Show less