Experience

Piazza Hospitality

• United States
• Hospitality
• 1 - 100 Employee

• Hotel Management

  • May 2019 - Present

  San Luis Obispo, California Area



Buffalo Wild Wings

• United States
• Restaurants
• 700 & Above Employee

• Regional Training Manager

  • 2008 - 2017

  Minneapolis, Minnesota Traveled to new and struggling stores around the nation to evaluate and train for success. Directed dozens of Buffalo Wild Wing stores toward improved customer service, reduced customer complaints, increased sales and revenue, and improved store inspections. My responsibilities included: • selected and supervised training team members • evaluated staff performance • trained restaurant staff across the country on company and regulatory compliance, primarily focused on… Show more Traveled to new and struggling stores around the nation to evaluate and train for success. Directed dozens of Buffalo Wild Wing stores toward improved customer service, reduced customer complaints, increased sales and revenue, and improved store inspections. My responsibilities included: • selected and supervised training team members • evaluated staff performance • trained restaurant staff across the country on company and regulatory compliance, primarily focused on sanitary food handling practices and responsible alcohol service Highlights included: • developing position of supervisor and trainer at new stores, providing increased coverage and flexibility with teams by 25% in five years • organizing/orchestrating New Restaurant Opening program for training new/newly promoted employees

• Training General Manager

  • 2003 - 2008

  Minneapolis, Minnesota Assisted manager/staff training system in four states ensuring compliance with company training standards. Led training teams and developed training sites to train newly hired/promoted managers. Instructed courses on compliance and safety in serving alcohol, beverages, and food ensuring safe, sanitary and compliant practices. Trained and certified positional trainers for bartenders, servers, cooks and hospitality/cashier/greeter. • organized/orchestrated New Restaurant Opening program… Show more Assisted manager/staff training system in four states ensuring compliance with company training standards. Led training teams and developed training sites to train newly hired/promoted managers. Instructed courses on compliance and safety in serving alcohol, beverages, and food ensuring safe, sanitary and compliant practices. Trained and certified positional trainers for bartenders, servers, cooks and hospitality/cashier/greeter. • organized/orchestrated New Restaurant Opening program • consistently led location in being over budgeted PACE by $100,000 • transformed underperforming store in less than one year, improving operational performance, employee/management turnover, and customer experience • ensured safe practices in food handling and alcoholic beverage service • maintained operations, consistently achieving $2-3 million annual gross sales • served as “face of the company” during local news features promoting sports bars and local points of interest

• General Manager

  • 1999 - 2003

  Columbus, Ohio Area



Rush Creek Grill

• United States
• Political Organizations

• General Manager

  • 1993 - 1999

  Columbus, Ohio Area