Reed Baylin
Recruiter at Search BizAthletes- Claim this Profile
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Bio
Katie Fred
Reed had the exceptional ability to figure out the whole picture in order to provide the best answers to our customers. He was great at figuring things out wholistically and providing complete resolutions for a complex solution. He also was constantly looking for improvement in himself which is truly valuable in an individual.
Wellington G.
I had the pleasure of working closely with Reed during his time as a Technical Support Engineer at Simpplr. Reed consistently demonstrated exceptional technical expertise, strong problem-solving skills, and a deep commitment to providing top-notch support to our clients. One of Reed's standout qualities was his collaborative nature. He seamlessly worked with cross-functional teams, including engineering and product, to ensure that customer feedback and recurring issues were addressed at a systemic level. I have no doubt that Reed's expertise, work ethic, and interpersonal skills will continue to make a positive impact wherever his career takes him. I wholeheartedly recommend Reed as a highly skilled and dedicated Technical Support Engineer!
Katie Fred
Reed had the exceptional ability to figure out the whole picture in order to provide the best answers to our customers. He was great at figuring things out wholistically and providing complete resolutions for a complex solution. He also was constantly looking for improvement in himself which is truly valuable in an individual.
Wellington G.
I had the pleasure of working closely with Reed during his time as a Technical Support Engineer at Simpplr. Reed consistently demonstrated exceptional technical expertise, strong problem-solving skills, and a deep commitment to providing top-notch support to our clients. One of Reed's standout qualities was his collaborative nature. He seamlessly worked with cross-functional teams, including engineering and product, to ensure that customer feedback and recurring issues were addressed at a systemic level. I have no doubt that Reed's expertise, work ethic, and interpersonal skills will continue to make a positive impact wherever his career takes him. I wholeheartedly recommend Reed as a highly skilled and dedicated Technical Support Engineer!
Katie Fred
Reed had the exceptional ability to figure out the whole picture in order to provide the best answers to our customers. He was great at figuring things out wholistically and providing complete resolutions for a complex solution. He also was constantly looking for improvement in himself which is truly valuable in an individual.
Wellington G.
I had the pleasure of working closely with Reed during his time as a Technical Support Engineer at Simpplr. Reed consistently demonstrated exceptional technical expertise, strong problem-solving skills, and a deep commitment to providing top-notch support to our clients. One of Reed's standout qualities was his collaborative nature. He seamlessly worked with cross-functional teams, including engineering and product, to ensure that customer feedback and recurring issues were addressed at a systemic level. I have no doubt that Reed's expertise, work ethic, and interpersonal skills will continue to make a positive impact wherever his career takes him. I wholeheartedly recommend Reed as a highly skilled and dedicated Technical Support Engineer!
Katie Fred
Reed had the exceptional ability to figure out the whole picture in order to provide the best answers to our customers. He was great at figuring things out wholistically and providing complete resolutions for a complex solution. He also was constantly looking for improvement in himself which is truly valuable in an individual.
Wellington G.
I had the pleasure of working closely with Reed during his time as a Technical Support Engineer at Simpplr. Reed consistently demonstrated exceptional technical expertise, strong problem-solving skills, and a deep commitment to providing top-notch support to our clients. One of Reed's standout qualities was his collaborative nature. He seamlessly worked with cross-functional teams, including engineering and product, to ensure that customer feedback and recurring issues were addressed at a systemic level. I have no doubt that Reed's expertise, work ethic, and interpersonal skills will continue to make a positive impact wherever his career takes him. I wholeheartedly recommend Reed as a highly skilled and dedicated Technical Support Engineer!
Experience
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Search BizAthletes
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United States
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Staffing and Recruiting
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1 - 100 Employee
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Recruiter
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May 2023 - Present
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Simpplr
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United States
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Software Development
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300 - 400 Employee
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Technical Support Engineer
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Apr 2022 - Apr 2023
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Higher Logic
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United States
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Software Development
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200 - 300 Employee
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Senior Customer Support Specialist
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Oct 2020 - Apr 2022
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Client Support Advisor
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Jan 2017 - Apr 2022
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Customer Support Specialist
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Jan 2017 - Oct 2020
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Trusted Mission Solutions Inc.
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Helpdesk Representative
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Nov 2015 - Dec 2016
Troubleshoot end user issues within Capital Access Financial System. Coordinate tasks to developers and communicate resolutions to Management. Cold/ hot call users upon request. Troubleshoot end user issues within Capital Access Financial System. Coordinate tasks to developers and communicate resolutions to Management. Cold/ hot call users upon request.
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LivingSocial
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United States
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Advertising Services
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400 - 500 Employee
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Technical Support Analyst
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Nov 2013 - Nov 2015
Troubleshoot end user issues with physical technologies and software. Inventory management utilizing Salesforce. Image and configure Windows and Apple operating systems. Troubleshoot end user issues with physical technologies and software. Inventory management utilizing Salesforce. Image and configure Windows and Apple operating systems.
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Education
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2008 - 2011
Towson University
Community
