Experience

Netsoft Consulting Services (P) Ltd

• India
• IT Services and IT Consulting
• 100 - 200 Employee

• West Head- Educomp project

  • Jun 2012 - Present

  NETSOFT takes corporate citizenship seriously, and encourages positive relationships with stake holders and effective contributions to the community. NETSOFT takes corporate citizenship seriously, and encourages positive relationships with stake holders and effective contributions to the community.



NETSOFT consulting services pvt. ltDEDUCOMP

• Project Coordinator (West-Head)

  • Jun 2012 - Present

  Understanding a project’s scope and creating documents that best fulfill that particular project’s requirements.Conduct project/phase kick-off meetings to communicate individual roles and project expectations and ensure that all project team members have the tools and training required to perform effectively.Monitor projects on an ongoing basis, evaluating progress and quality, managing issue resolution process and taking corrective action as necessary.Ensure the quality of all documents and data to assure the projects integrity.Work with Project Managers to report analyzed data and communicate results.Work with the Resource Manager to implement resource strategy for specific organization and to implement sourcing schedule to ensure workforce coverage.Optimize utilization of talent through specific development and mobility programs.Formatting and displaying statistical tables and charts for reports specific to the project requirements.Manage the project estimating activity.Work with Program Manager, Resource Manager, and HR Team to select core team, communicate approach; present plans and gain sign-off from the business and IT leadership.Adhering to standardized format guidelines.Develop additional tools and refine processes to help all projects run effectively.Support the development and management of the project/application’s business case.Develop project plans and execution approach.Utilize a rigorous process of defining client requirements and projectVendor liaison for scheduling, consulting, and bidding specifications.Define purpose, clear roles, tasks, milestones, budgets, and measures of successPrint large volumes of materials required for the project.Track hours and materials to accurately report for invoicing.Analyze and discuss the potential risks/benefits involved in using the specified technology solution to address the business requirement.Allied digital services limited



Allied Digital Services Limited

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Executive

  • Apr 2011 - Jun 2012

  Allied Digital is well renowned as a leading Global IT Transformation Architect, with an impeccable track record for designing, developing, deploying and delivering end-to-end IT Infrastructure services. Allied Digital is well renowned as a leading Global IT Transformation Architect, with an impeccable track record for designing, developing, deploying and delivering end-to-end IT Infrastructure services.



Allied Digital services LTD

• Sr. Helpdesk Coordinator

  • Apr 2011 - Jun 2012

  Analyzed and troubleshoot computer support problems as well as applies knowledge of software, hardware products and services to resolve problems of Clients/Users.Manage team with tremendous work pressure.Monitoring DU (Delhi University) project for (ACER) Server’s, Work station and Notebook which is usually used by professor’s and many more staff.Handled every type of escalation from client side which is not handled by team.Manage Daily calls reports, weekly calls reports & monthly MIS report creation and sending to all concern team.Manage all type of call schedule to engineers in different-2 locations with roaster plan also.Performed the tasks of providing timely and accurate technical telephone support to employee.Handled the responsibilities of responding to incoming calls in the help desk.Worked with software developers, system engineers and programming professionals to gather relevant information for reporting purpose.Created and maintained troubleshooting documentation.Assisted Customer support engineers in designing and developing utilities for improving the support process



targus technologies pvt ltd

• Helpdesk Coordinator

  • Mar 2009 - Apr 2011

  Monitoring overall status and health of Ministry of Indian Railways website http://indianrailways.gov.in which include 35 zonal websites.Upgrade and Edit all Indian Railways website through Alfresco Software.Call login and Ticket distribution through HP Service Manager Client tool.Daily calls report, weekly calls reports, Pending calls reports & monthly MIS report creation and send to All Concern Team.Team Management and distribute shift Roster.Manage workflow in peak hours.