Head of Service Delivery

• Oct 2022 - Present

Senior IT Support Technican

• Jun 2021 - Oct 2022

IT Support Engineer

• Nov 2020 - Jun 2021

Infrastructure Technician

• Aug 2018 - Nov 2020

As an apprentice, I primarily focus on the support of existing clients and the deployment/migration of new ones. Starting originally as an apprentice studying to gain an additional qualification in the sector, I later graduated and continued to work with the company.I manage the entire roster of Horizon VoIP clients which includes deployment, configuration, and support of each client. In addition to VoIP, I have deployed, managed, and supported a wide array of broadband services and business network environments, in many small and large companies. This includes on and off-site deployments. I’m accustomed to DrayTek hardware and its functional capabilities, along with how to deploy similar functionality using other vendor hardware. From an IT standpoint, I also solely manage our RMM solution which takes care of hundreds of our customer's endpoints. I am responsible for ensuring the platform automatically rectifies common issues and applies updates using custom policies and scripts I have implemented. With an expanded skillset on computer hardware, I have also promptly diagnosed and resolved countless errors for customer systems.Finally, in the background of all this, I have taken on regular sales for the company on the fly as well as brought in new business. With new business to the company, I have also project managed many onboarding and deployment jobs, delegating work to colleagues as well as managing timeframes for required work. In addition to this, I have represented the company by attending many MSP events so I can firmly grasp and manage the services Hive provides, this massively broadens my knowledge of the core products on the market and makes me a valuable asset to MSP's.

Bartender

• Mar 2017 - Aug 2018

In my role, I would be in charge of managing multiple orders and tables while ensuring customer satisfaction was of the highest importance! I would often head making drinks for all tables on shift due to the swift nature I could take and produce orders, and I would also switch to the floor if necessary to communicate with customers to obtain payment but to also ensure they are comfortable and satisfied with the service they have received. While working here I had studied and obtained multiple certifications proving my knowledge of COSHH, Health & Safety, workplace processes and more through the Star Pubs & Bars qualifications and certifications, which can be applied to future roles in the food and beverage industry. I was offered this position as a replacement role at a competitive hourly rate to my previous job, based on my experience and expertise I had already, along with my prior knowledge and background in the field.

Front Desk Receptionist

• May 2016 - May 2017

In this role, I was responsible for, answering calls from customers and partner companies, taking customer bookings from online, phone calls and E-mails. In addition, I was also responsible for till balance management, company social media management, scheduling social media posts and refilling the citrus water dispensers. I was the client facing member of staff, and I learned valuable telephone communication skills from this role. In this role, I was responsible for, answering calls from customers and partner companies, taking customer bookings from online, phone calls and E-mails. In addition, I was also responsible for till balance management, company social media management, scheduling social media posts and refilling the citrus water dispensers. I was the client facing member of staff, and I learned valuable telephone communication skills from this role.

Waiter & Head Barman

• Aug 2014 - May 2017

My first real job started here originally as the front of house staff, this entailed me performing activities like room setup, room service, food orders and service in the house restaurant, function room service and drinks service. This was over breakfast, lunch, and dinner periods. Only later in my employment was I promoted to Head Bartender in which I was then responsible for producing and serving beverages of all varieties, stock tracking, stock replenishment and also till management. This elevation in trust and responsibility from management, this also led to me directing newer staff the way the establishment functioned, as well as training new staff so they could learn the standard the hotel staff should work to.

Kitchen Porter

• Aug 2012 - Aug 2014