Experience

Vintage Asset Management

• United Kingdom
• Investment Management
• 1 - 100 Employee

• Client Operations Manager

  • Jul 2019 - Present

• Client Relationship Manager

  • Oct 2015 - Jun 2019



Ashcourt Rowan

• United Kingdom
• Financial Services

• Investment Management Support - Team Leader

  • Jan 2014 - Sep 2015

  Co-ordinate and deliver consistent and efficient on-boarding/maintenance of new client accounts whilst nurturing a positive relationship with our new custodian/platform provider. Leading up to 8 members of an operations team, prioritising their workload and helping them with any guidance or problems. Working in the pressurised and high demand environment of a new business team, managing many different types of work and consistently delivering SLAs for investment managers, financial planners and line managers. Created a completely new ‘On-boarding’ procedure and developing methodology continually to provide transparency and improve efficiency. Received from our compliance department an outstanding audit of the new ‘On-boarding Process’ after being in place for 6 months. Implementing a process in which management information for the above can be delivered in an productive and informative manner. Involved in training investment managers, work directly with compliance and financial crime on accountability in procedure, perform checking on my team's work/cases and I am first point of contact in our escalation policy. Gained vital experience in leading a team/managing individuals in order to provide training, supervise workflow and organise a combined approach to the demands of the business. Show less



Ashcourt Rowan Financial Planning Limited

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Financal Planning Operations - Senior Administrator

  • Apr 2013 - Dec 2013

  Responsible for supporting many financial planners/asset managers in regard to AML, KYC and new business processing with multiple client types and products.Determined approach to sustaining whilst at the same time improving confidentiality, compliance and process procedures in accordance with group policy.Providing guidance and knowledge in regard to documentation and liaising with individual 3rd parties to achieve the best and quickest outcomes to client financial management.Fostered strong relationships with all financial planners/investment managers in order to be seen as somebody who is knowledgeable, reliable, and strives to improve efficiency and results. Show less

• Financial Planning Operations - New Business Administrator

  • Aug 2011 - Mar 2013

  Providing centralised operational support to financial planners/asset managers including new business, closures, transfers, producing valuations and client maintenance.Precise and consistent account opening/data management to enable accurate client record keeping on Avelo/Iress (Adviser Office) and Pulse systems.Facilitating all new business transactions such as cash settlement, ISA subscriptions, asset transfers and executing investment instructions.Developed an excellent working knowledge of both asset management and financial planning. Show less