Customer Support Engineer

• Mar 2020 - Jan 2022

Field Engineer

• Aug 2019 - Mar 2020

Involved: providing installation services for all schools through out Northern Ireland, meeting daily SLA’s by responding to logged calls and fixing infrastructure faults on site and over the phone. Installations included: pre-configuredswitches, cable patching, UPS batteries, drives of servers (RAID), Access Points, 80inch Prometheanboards, desktops, as well as components of laptops and desktops such as hard drives,laptop keyboards, fans and cd drives. Also involved in the deployment of windows 10 for all of theschool’s desktops and laptops.

Training & Communications Coordinator

• Sep 2017 - Jun 2018

Involved: setting up desktops & laptops, managing, arranging and delivering one to one assistive technology training to over 200 clients who have a disability or medical condition, updating/reviewing the Student Support website and promoting the whole of Student Support through specialised events and show cases. Involved: setting up desktops & laptops, managing, arranging and delivering one to one assistive technology training to over 200 clients who have a disability or medical condition, updating/reviewing the Student Support website and promoting the whole of Student Support through specialised events and show cases.