Reece Human

Onsite Support Associate at Forward Edge
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Contact Information
us****@****om
(386) 825-5501
Location
Franklin, Ohio, United States, US

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Bio

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Credentials

  • CompTIA Security+
    CompTIA
    Mar, 2023
    - Nov, 2024
  • Salesforce Certified Administrator (SCA)
    Salesforce
    Jul, 2023
    - Nov, 2024

Experience

  • Forward Edge
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Onsite Support Associate
      • May 2022 - Present

      As an Onsite Support Associate at Forward Edge, I've successfully increased first-call resolution rates by 70% by implementing a comprehensive technology support framework, exploiting diagnostic tools and Windows OS and Cisco VOIP phone systems knowledge. I have slashed user account setup time by 20% through innovative account management, integrating Active Directory Users and Computers with custom group policy settings, and using automated scripts to speed up processes. I have a proven track record in minimizing system downtime through standardized hardware repair procedures and strategic use of advanced tools. As a skilled server manager, I've efficiently deployed Windows Server VMs and optimized server deployment. I've pioneered Google Admin for advanced account control and have automated tasks in Active Directory, reducing manual intervention by 50%. My skillset extends to leading strategic projects, consistently delivering ahead of schedule through agile project management methodologies and team collaboration. By managing DHCP and refining IP allocation strategies, I've enhanced network efficiency and reliability. Show less

  • The Greentree Group
    • United States
    • Information Technology & Services
    • 100 - 200 Employee
    • Cyber Security Intern
      • May 2018 - Aug 2018

      As a Cybersecurity Intern at The Greentree Group, I took part in strategic hardware utilization and disposal decisions by evaluating and appraising PCs and computer equipment. My meticulous approach to maintaining data security involved clearing network switches of data, utilizing secure deletion techniques and industry sanitization protocols. I improved database performance by 30% using ConnectWise software, skillfully managing, filtering, and purging outdated and duplicate company records. Additionally, my contributions to testing new IT systems and software, including Salesforce CRM tools, have equipped me with in-depth knowledge of system testing methodologies and troubleshooting, contributing to a reduction in system bugs. Show less

Education

  • Walsh University
    Bachelor's degree, Computer Science
    2017 - 2020

Community

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