Experience

Nissan Extended Services North America, Inc.

• United States
• 1 - 100 Employee

• Claims Adjuster



Nissan Extended Services North America, Inc.

• United States
• 1 - 100 Employee

• Senior Automotive Warranty Claims Adjuster

  • Mar 2018 - Present

  Achievements• Promoted from trainee adjuster, to independent adjuster, to senior claims adjuster.• Current claims authorization limit of $11,000.Responsibilities• Train new employees on the claims adjudication process and terms of the contract.• Authorization or denial of claims based on terms of the vehicle service contract.• Verification of proper mechanical or electrical diagnosis either verbally or via inspection.• File claims for nearly all car makes and models including some exotics.• De-escalation of claims situations involving customers, dealerships, and corporate personnel.



Darrell Waltrip Subaru

• United States
• Retail
• 1 - 100 Employee

• Certified Volvo & Subaru Technician

  • Sep 2014 - Mar 2018

  *This dealership was previously a Volvo dealership in conjunction with Subaru.Achievements• Promoted from lube technician, to apprentice technician, to Volvo technician, and then to being dual certified with Subaru.• I was the only dual certified technician during my time at the dealership.Responsibilities• Perform mechanical / electrical diagnosis & repair on all Subaru and Volvo passenger vehicles. • Effectively communicate faults & diagnosis with service advisors and customers.• Sustain a high volume of work while fully maintaining quality of repairs.