Quality Developer

• Sep 2023 - Present

Deploy and maintain management system certifications such as ISO 9001, ISO 27001, and HDS. Coordinate annual SOC 2 audits. Submit annual CSR questionnaires. Interface with customers and suppliers on quality related issues. Provide leadership and organizational skills to align management systems with Agile product development methodology. Promote Continuous Improvement and apply TQM knowledge. Lead and report on management system objectives. Manage Internal Audits. Organize Quality and Management Review meetings. Manage the Corrective Action process. Provide internal Quality training. Show less

Quality Manager

• Sep 2019 - Sep 2023

Deploy and maintain management system certifications such as ISO 9001, ISO 27001, and HDS. Coordinate annual SOC 2 audits. Submit annual CSR questionnaires. Interface with customers and suppliers on quality related issues. Provide leadership and organizational skills to align management systems with Agile product development methodology. Promote Continuous Improvement and apply TQM knowledge. Lead and report on management system objectives. Manage Internal Audits. Organize Quality and Management Review meetings. Manage the Corrective Action process. Provide internal Quality training. Show less

ASQ Montreal Section 0401 Leadership Team Member

• Feb 1993 - Present

"Voix du client" pour l'ASQ Montréal francophone Section 0404

• 2012 - 2013

Quality Systems Manager

• Jul 2018 - Mar 2019

Coordinated and obtained the site’s ISO 9001:2015 certification. Coordinated and obtained the site’s ISO 9001:2015 certification.

AQP / QA Specialist

• 2017 - 2018

Coordinated the introduction of and training on a new Product Development Process and a Project Tracking tool for both design and manufacturing centers of the business. Improved Management visibility on project plans and status. Introduced a process driven spreadsheet shared on SharePoint for part number entry into the system. Reduced lead time to complete task from days/weeks to hours/days. Updated and trained local team on ISO 9001:2015 Quality Management System. Successfully passed ISO 9001:2015 transition audit to maintain business required certification. Show less

Quality Manager

• 2015 - 2016

Represented the company for their AS9100 Quality Management System and led a team of 16 employees and 2 contractors. Successfully passed 2 AS9100C and several Nadcap compliance audits to maintain business required certifications. Represented the company for their AS9100 Quality Management System and led a team of 16 employees and 2 contractors. Successfully passed 2 AS9100C and several Nadcap compliance audits to maintain business required certifications.

Corporate Quality Manager

• 2012 - 2015

Corporate ISO 9001 Quality Management System (QMS) Representative for the company and supervised 2 employees. Successfully passed 12 ISO 9001:2008 certification or compliance audits to maintain 3 business required certifications. Implemented use of SharePoint to improve quality and customer programs document control. Designated Official for the Montreal Controlled Goods Program to maintain that portion of the business. Corporate ISO 9001 Quality Management System (QMS) Representative for the company and supervised 2 employees. Successfully passed 12 ISO 9001:2008 certification or compliance audits to maintain 3 business required certifications. Implemented use of SharePoint to improve quality and customer programs document control. Designated Official for the Montreal Controlled Goods Program to maintain that portion of the business.

Director of Quality Assurance

• 2012 - 2012

Led the QA group; 5 employees of which 2 were on the bases (Cold Lake, AB & Bagotville, QC). Implemented overdue corrective action request reporting process. Led the QA group; 5 employees of which 2 were on the bases (Cold Lake, AB & Bagotville, QC). Implemented overdue corrective action request reporting process.

Quality

• 2010 - 2012

Completed the migration of Quality related documents and records from Nortel to Ciena. Project managed the merging and purging of 1000 post-acquisition Quality documents. Successfully completed a RABQSA certified Quality Management System auditor training course entitled “Auditor/Lead Auditor Training for TL 9000” with Oriel STAT A MATRIX. Completed the migration of Quality related documents and records from Nortel to Ciena. Project managed the merging and purging of 1000 post-acquisition Quality documents. Successfully completed a RABQSA certified Quality Management System auditor training course entitled “Auditor/Lead Auditor Training for TL 9000” with Oriel STAT A MATRIX.

Quality

• 1999 - 2010

Senior Quality Manager & then Quality Specialist in various Quality related roles. Directed 7 employees and implemented use of Contract Manufacturing (CM) performance metrics for Core Networks Operations. Influenced setting of global Nortel CM standards. Led &/or influenced teams involved with improving Supply Chain Quality affecting processes. Resulted in less duplicate supplier audits and less overdue Supplier Corrective Action Requests. Coordinated QMS issues surrounding acquisitions, rationalizations, separations, and divestitures. Created and maintained Quality related information web sites, shared folders and communities, and Knowledge Management documentation repositories. Completed an internal Lean Six Sigma Green Belt training. Show less

Chargé de cours

• 2003 - 2008

Course Lecturer for "Normalisation ISO: Concepts, mise en place et certification" & "Fondements de la qualité totale". Course Lecturer for "Normalisation ISO: Concepts, mise en place et certification" & "Fondements de la qualité totale".

Quality Manager

• 1992 - 1999

This office controlled the activities of 3 chemical manufacturing sites, 1 research center, and 1 sales office. ISO 9002 Management Representative for the company; supervised 1 Quality Coordinator. Coordinated Montreal, Bécancour, Cornwall, and Dalhousie locations so that ISO 9002 registrations were achieved in 1993 and 1994 and maintained; one of the first such registrations in the industry. Led project implementations for Lotus Notes Mail and "Tandem RH" HR records management system. Managed and created various safety committees (central, workplace health and safety, etc.). Show less

Product Development, Product Management, & Purchasing

• 1981 - 1992

Held various positions including Development Officer, Product Coordinator, Product Management Supervisor, & Purchasing Agent. Held various positions including Development Officer, Product Coordinator, Product Management Supervisor, & Purchasing Agent.