Redelyn Balanay
Problem Manager at Finastra- Claim this Profile
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English Professional working proficiency
Topline Score
Bio
Penny Chua-Ong
Red has been awesome as a resource person. She would always submit timely reports and she's also always available to explain some details and provide clarity on data to assist in strategy and planning. She has also helped generate reports to show results of initiatives. I would definitely work with her again should there be a chance in the future.
Penny Chua-Ong
Red has been awesome as a resource person. She would always submit timely reports and she's also always available to explain some details and provide clarity on data to assist in strategy and planning. She has also helped generate reports to show results of initiatives. I would definitely work with her again should there be a chance in the future.
Penny Chua-Ong
Red has been awesome as a resource person. She would always submit timely reports and she's also always available to explain some details and provide clarity on data to assist in strategy and planning. She has also helped generate reports to show results of initiatives. I would definitely work with her again should there be a chance in the future.
Penny Chua-Ong
Red has been awesome as a resource person. She would always submit timely reports and she's also always available to explain some details and provide clarity on data to assist in strategy and planning. She has also helped generate reports to show results of initiatives. I would definitely work with her again should there be a chance in the future.
Credentials
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Agile: It's Not Just for Software
LinkedInMay, 2023- Nov, 2024 -
Communication Foundations
LinkedInMay, 2023- Nov, 2024 -
Security Risks in AI and Machine Learning: Categorizing Attacks and Failure Modes
LinkedInMar, 2023- Nov, 2024 -
Certified Information Security Manager (CISM) Cert Prep (2022): 2 Information Security Risk Management
LinkedInFeb, 2023- Nov, 2024 -
DevOps Foundations: Site Reliability Engineering
LinkedInFeb, 2023- Nov, 2024 -
Succeeding in DevOps
LinkedInFeb, 2023- Nov, 2024 -
What Is a PMO?
LinkedInFeb, 2023- Nov, 2024 -
Managing Teams
LinkedInOct, 2022- Nov, 2024 -
Site Reliability Engineering: Service-Level Agreements and Objectives
LinkedInOct, 2022- Nov, 2024 -
DevOps Foundations
LinkedInSep, 2022- Nov, 2024 -
Root Cause Analysis: Getting to the Root of Business Problems
LinkedInSep, 2022- Nov, 2024 -
Six Sigma Foundations
LinkedInSep, 2022- Nov, 2024 -
ITIL® Foundation 4 First Look
LinkedInAug, 2022- Nov, 2024 -
DevOps Foundations: Lean and Agile
LinkedInApr, 2022- Nov, 2024 -
Improve Your Problem-Solving Skills
LinkedInApr, 2022- Nov, 2024 -
Improving Your Memory
LinkedInApr, 2022- Nov, 2024 -
Jeff Weiner on Managing Compassionately
LinkedInApr, 2022- Nov, 2024 -
Strategic Planning Foundations
LinkedInApr, 2022- Nov, 2024 -
Cert Prep: PMI Agile Certified Practitioner (PMI-ACP)®
LinkedInMar, 2022- Nov, 2024 -
Mastering Self-Motivation
LinkedInMar, 2022- Nov, 2024 -
The Six Biases of Decision-Making
LinkedInMar, 2022- Nov, 2024 -
Becoming a Great Conversationalist
LinkedInJan, 2022- Nov, 2024 -
Extreme Focus for Effective Performance
LinkedInJan, 2022- Nov, 2024 -
How to Get Things Done Ahead of Deadlines
LinkedInJan, 2022- Nov, 2024 -
Learn to Control Your Attention
LinkedInJan, 2022- Nov, 2024 -
Strategic Thinking
LinkedInJan, 2022- Nov, 2024 -
Critical Thinking and Problem Solving
LinkedInNov, 2021- Nov, 2024 -
Managing Your Well-Being as a Leader
LinkedInOct, 2021- Nov, 2024 -
IT Service Desk: Monitoring and Metrics Fundamentals
LinkedInAug, 2021- Nov, 2024 -
Microsoft Certified: Power Platform Fundamentals
MicrosoftAug, 2021- Nov, 2024 -
Problem Solving Techniques
LinkedInAug, 2021- Nov, 2024 -
IT Service Desk: Service Management
LinkedInJul, 2021- Nov, 2024 -
Microsoft Certified: Azure AI Fundamentals
MicrosoftMay, 2021- Nov, 2024 -
Microsoft Certified: Azure Data Fundamentals
MicrosoftMay, 2021- Nov, 2024 -
IT Service Management Foundations: Problem Management
LinkedInMar, 2021- Nov, 2024 -
Incident Response Planning
LinkedInMar, 2021- Nov, 2024 -
Productivity Principles to Make Time for What’s Important
LinkedInMar, 2021- Nov, 2024 -
The Cure for Impostor Syndrome
LinkedInMar, 2021- Nov, 2024 -
Operations Management Foundations
LinkedInJan, 2021- Nov, 2024 -
Time Management Tips: Communication
LinkedInJan, 2021- Nov, 2024 -
Microsoft Certified: Azure Fundamentals
MicrosoftJul, 2020- Nov, 2024 -
Achieving GDPR Compliance with Microsoft Technologies
LinkedInNov, 2019- Nov, 2024 -
Cert Prep: ITIL® 4 Foundation
LinkedInAug, 2019- Nov, 2024 -
DevOps Foundations: Incident Management
LinkedInAug, 2019- Nov, 2024 -
Python Data Structures
CourseraJul, 2018- Nov, 2024 -
Programming for Everybody (Getting Started with Python)
CourseraJun, 2018- Nov, 2024 -
ITIL v3 Foundation
AXELOS Global Best PracticeJul, 2015- Nov, 2024 -
Oracle Autonomous Database Cloud 2019 Certified Specialist
OracleJul, 2020- Nov, 2024 -
Oracle Cloud Infrastructure Foundations 2020 Certified Associate
OracleJul, 2020- Nov, 2024
Experience
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Finastra
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United Kingdom
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Financial Services
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700 & Above Employee
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Problem Manager
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Dec 2021 - Present
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Incident Manager
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Aug 2020 - Nov 2021
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Qualfon
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United States
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Incident Management Analyst
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Apr 2017 - Apr 2020
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Hewlett Packard Enterprise
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Mainframe Support Engineer
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Nov 2014 - Apr 2017
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HP
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Workforce Management Analyst
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Jul 2013 - Oct 2014
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[24]7.ai
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United States
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Software Development
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700 & Above Employee
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Real Time Analyst – Operations Support Center
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Mar 2010 - Jun 2013
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Stream Global Services
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United States
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Outsourcing/Offshoring
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700 & Above Employee
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Productivity Assurance Coordinator – Workforce Management
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Jun 2009 - Mar 2010
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Qa Engineer
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Dec 2007 - Apr 2008
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Education
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2003 - 2007
New Era University
Bachelor of Science (BS), Electrical, Electronics and Communications Engineering -
2012 - 2012
Mapua ITTC
Vocational, Cisco Networking -
2010 - 2010
Meralco Foundation Inc
Vocational, Cisco Networking -
2002 - 2003
Colegio de San Juan de Letran - Calamba
Bachelor of Science (BS), Electrical, Electronics and Communications Engineering
Community
