Ross Echevarria
Director Of Information Technology at Travel Traders LLC- Claim this Profile
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Topline Score
Bio
Credentials
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Certified Information Systems Security Professional (CISSP)
(ISC)²Dec, 2022- Nov, 2024 -
CompTIA Linux+
CompTIANov, 2017- Nov, 2024 -
VMware Certified Professional 6 - Data Center Virtualization (VCP6-DCV)
VMwareJul, 2017- Nov, 2024 -
VMware Certified Professional 5 - Data Center Virtualization (VCP5-DCV)
VMwareJul, 2015- Nov, 2024 -
Certified Linux Administrator (LPIC-1)
Linux Professional InstituteNov, 2017- Nov, 2024 -
PCI Professional
PCI Security Standards CouncilJun, 2018- Nov, 2024 -
PCI ISA
PCI Security Standards Council
Experience
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Travel Traders LLC
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Retail
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200 - 300 Employee
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Director Of Information Technology
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Dec 2015 - Present
I was promoted to direct IT strategy and operations for the leading independent provider of retail solutions to the hospitality industry. This includes liaising with IT, cybersecurity, retail, telecommunications, finance, and PCI compliance partners, as well as evaluating new vendors and solutions, negotiating contracts, and maintaining ongoing relationships. Additionally, I oversee all network & email security, manage the external vulnerability scanning program, and serve as the escalation point for all IT and cybersecurity issues. I control a budget of $500K-$1M and lead a team of six in supporting 190 stores. My key achievements: • Act as change agent, partnering with CFO, CIO, VPs, and key stakeholders to drive technology transformation and process improvements in alignment with strategic goals. • Delivered dramatic 90+% reduction in chargebacks as project lead and technical manager for introduction of EMV and contactless payment methods across all retail locations. • Played a key role in minimizing COVID-19 impacts on business, including renegotiating contract terms with key vendors, identifying cost savings opportunities, and maintaining continuity with reduced staff. • Led large-scale migrations of retail and financial systems, replacing legacy platforms with new vendors and infrastructure to support growth, boost security, and provide a world-class user experience. • Slashed retail telecommunication expenses by 80% by leading major cost-savings initiative with AT&T to transition high-cost ISDN circuits to low-rate lines across all states. Show less
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Travel Traders LLC
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Retail
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200 - 300 Employee
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Systems Support Manager
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2010 - 2015
I oversaw a four-member team providing technical support to 1K users across retail stores, corporate headquarters, and field office locations. In addition, I developed and implemented strategies to decrease response time, improve user satisfaction, and increase resolution effectiveness to minimize unplanned downtime. My key achievements: • Managed disaster recovery efforts, including liaising with key stakeholders to guide successful resolution. • Significantly reduced risks and modernized enterprise systems by spearheading planning and implementation of physical to virtual (P2V) migration of critical IT systems and infrastructure. • Orchestrated seamless transition to third-party support desk by establishing detailed KPIs and preparing comprehensive documentation. • Increased availability and reliability of point-of-sale (POS) system by managing migrations and upgrades of operating systems, hardware, and software. • Introduced numerous new features and capabilities while maintaining robust security by moving retail locations from dial-up to broadband Internet. • Promoted from earlier role as Help Desk Manager. Show less
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Education
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NYU Tandon School of Engineering
Chief Information Security Officer Program -
DeVry University
Computer and Information Sciences Studies
Community
