Experience

Goodwill Collective Inc.

• Australia
• Non-profit Organization Management
• 1 - 100 Employee

• Admin Officer

  • Jan 2022 - Present

  Qualification and Experience • Experience General Administrative Support • Reporting and documentation experience • Proven email management skills • Proficient in Microsoft Office suite, with intermediate to advanced skills in Excel • Excellent communication skills both written and verbal • Proactive and ability to multitask • Proven effectiveness in implementing efficient workflow, system and process improvements • Demonstrated strong attention to detail • Proven and proactive organizational and time management skills • Demonstrated customer service orientation and solutions-focused approach • Strong communication skills and the ability to work autonomously in a Team Show less



Al-Futtaim

• United Arab Emirates
• Retail
• 700 & Above Employee

• Executive Administrative Assistant

  • Sep 2017 - Aug 2020

  Executive Admin Assistant (2017 - 2020) • Coordinates all company policies & procedures as per HR.• Review, monitoring staff attendance, for the purpose of monthly incentive within agreed parameters.• Coordinate with HR Connect for resolving salary issues, organizing leave, and loan. Etc.• Coordinates with staff visa and work permit renewal.• Handling Outsource Manpower including assessment of their invoice as per staff attendance prior send for LPO processing.• Coordinates with Toyota Al Badia staff headcount Organization Chart.• Responsible for all staff training.• Submit Payroll staff attendance to HR, prior to cut off• HR coordination for Warning Letter, suspension, deduction , resignation• OHC / Medical Updates / Tracking• Responsible for keeping & filling all invoices• Updating the boards for any memorandum, employee updates, Show less

• Branch Call Center Coordinator

  • Sep 2014 - Sep 2017

  Branch Call Center Coordinator (2014 – 2017)• Responsible for Branch Daily Vehicle Service Appointment, Preparation & Call Activities.• Generating Daily Appointment using SAP system for branch PRE-CALLS N-1, appointment confirmations & rescheduling through NWBC.• Daily coordination with Main Call Center for branch booking & vehicle status including customer requests & complaints.• Coordinating with Toyota SSC -Special Service Campaigns from Call Center Bookings to Parts Availability queries prior Customer Arrival.• Daily BCM (Business Communication Management) activities for SSC N-1 Pre-calls for National Branches- c/o BPO and trained by CCC Team.• Coordinating with Branch Showroom for their daily new vehicle sold to reach out new owners reminding their initial free services ( 1K service) making sure they’ll visit the branch hereby creating loyalty to the dealership after sales dept.• Branch Appointment preparation on EM60 service to booked customer – qualifying & confirming through N-1, JPCB plotting’s and EM vehicle allocations to Service Advisors.• Coordinating SMC MRS Bookings PSFU to achieve branch VIN increase, customer retention, customer transparency.• Generating Branch Daily Activity Reports on follow-up – current appointment status- arrival & no shows percentage, next day appointment, SSC, 1K Reports, MRS, PSFU, SMC status Show less

• Customer Service Representative

  • Sep 2012 - Sep 2014

  Customer Reception (2012 – 2014)• To provide a high level of customer service by being the initial point of contact to the service department. • To meet and greet customer in a professional and polite manner when entering the dealership and qualify the customer’s requirements. • Attend to customers inquiries and provide accurate information regarding vehicle status, products and services.• Update SAP on vehicle status and customer information• Co-ordinate with the Service Advisor, site driver to ensure a smooth and efficient operation.• Provide excellent customer service as per company policies and procedures.• Tabulate and post data in record book.• Ensure that all after sales products are introduce to the customer along with their benefits.• Performs QC- Quality Control on Service Advisors JOB CARD, VHC Sheets, and Technicians Reports to adhere Toyota KAIZEN & KODAWARI principles.• Able to communicate and co-ordinate with inter department personnel.• To Co-ordinate with the department drivers to ensure a smooth and efficient operation.• To prepare and ensure accuracy of the delivery report• Communicate and co-ordinate with inter departmental personnel. Show less



Beach Rotana Abu Dhabi

• Front Desk Receptionist

  • Jun 2010 - Jul 2012

  • To undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience. • To build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service. • To deal with guest requests to ensure a comfortable and pleasant stay.• To be responsible for accurate and efficient accounts and guest billing processes.• To assist in keeping the hotel reception area clean and tidy at all times.• To undertake general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area• To administer all routes of reservations to ensure that room bookings are made and recorded accurately. • To ensure that all reservations and cancellations are processed efficiently. • To keep up to date with room prices and special offers to provide accurate information to guests. Show less

• Receptionist

  • Jun 2008 - Jun 2010

  Company: Benihana and Essence Restaurant (Beach Rotana Hotel) Address: Abu Dhabi U.A.E Position: Receptionist June 2008 to June 2010• Handling guest inquiries and telephone reservations. Arrange table allocation as per guests request nor reservation.• Extra ordinary memory to recognize and greet Guest or VIP’s by name and knows enough about their families and careers to make comfortable small talk.• Greet the guest as they arrive, sit them in their table in a manner that makes them feel elite and to frequently approach them during their stay to confirm their satisfaction and offer them exclusive amenities.• Handling guest complain, and come up with creative solutions and perks that keep customer satisfied and anxious before they leave the restaurant. Show less