Resident Advocate Supervisor

• Jul 2023 - Present

Directly supervise Resident Advocates, oversee the recruitment, development, retention, and performance evaluations of a diverse team.In collaboration with Program Manager, develop and maintain programming, ensuring best practices are implemented.Identify and establish innovations in programs and services to ensure optimal results and to engage and build rapport with all residents.Sustain service delivery grounded in culturally-response, person-centered, and evidence-based practices; employ holistic approach.Coordinate program staff efforts to achieve goals and instill a sense of accountability among team members.Monitor, measure, and report on operational issues, opportunities, plans, and achievements to Program Manager.Assist in the implementation of program policies and procedures in collaboration with leadership team.Ensure compliance with program contracts and grant agreements; maintain outcome-based statistics and licensing and certification requirements; and utilize Credible to monitor program outcomes.Promote effective quality management of programs including, supervision, file auditing, staff training and performance, policies & procedures, outcome development & measurement, and quality improvement.Purchasing and obtaining program supplies and donations.Transporting residents to appointments.Coordinating with the Program Manager to manage the monthly staff schedule and coverage plans.Managing resident relationships and supporting resident needs. Creating, implementing, and tracking staff training requirements.Overseeing Health Record System, and collaborating with Avivo Program Leadership, to ensure effectiveness of all services. Show less

Housing Case Manager

• Mar 2023 - Jul 2023

Build meaningful and purposeful client relationships with appropriate boundaries.Inform and educate others on eligibility for programs and services.Communicate appropriate referrals internally and externally.Utilize creative approaches to meet in person, regularly with clients and address their needs.Attempt 3 or more creative contacts per client if needed.Use creative strategies to engage in goal planning.Engage and build rapport with clients.Assess eligibility for program and services.Connect individuals to desired and necessary services.Develop Goal Plan.Consult regularly with supervisor about client situations.Make appropriate referrals, monitor progress, and ensure follow-up.Actively participate in Avivo’s Undoing Racism plan.Immediately consult about any safety related concerns (for client and staff), mandated reporting concerns, and complaints from the client.Meet with all clients on caseload, at least monthly and complete a billable case note for each client. Show less

Assistant Program Manager

• Oct 2022 - Dec 2022

Provide direct and personal care, and support with activities of daily living (ADL) to people receiving services and provide leadership and direction to other staff providing services. Activities may include but are not limited to: Establish and prioritize work schedules and shift assignments related to direct care, support people with daily routines and activities, manage and coordinate people’s activity and transportation schedules, manage medical needs and coordinate care in conjunction with nursing staff, provide positive examples and appropriate support regarding interpersonal behavior and daily living skills. Maintain an environment that is safe, clean, comfortable, and supportive of people receiving services. Activities may include but are not limited to fix or report items that need repair, ensure sidewalks/driveway/yard/gardens are maintained year-round, establish cleaning schedule, manage household and medical equipment supplies, oversee COMPASS, plan meals and purchase groceries, and manage vehicle maintenance schedule. Assist Program Manager with managing staff by supervising shifts, providing input on performance reviews and coaching /disciplinary actions, and providing leadership, training, and support to staff. Engage in respectful, effective, and proactive communication with people receiving services, team members, coworkers, families, work/day programs, case managers and others. Show less

Direct Support Professional

• May 2020 - Dec 2022

Intake Analyst

• Jun 2022 - Oct 2022

Establishing a SalesForce.com opportunity for each new business prospect. Maintaining accountability for the central mailbox and meet submission turnaround times. Ensuring accuracy of information and opportunities in Salesforce.com Ensuring timely assignment to Presale Consultant with a "cc" to the NBM Proactively communicating with internal and external customers to facilitate the RFP workflow. Communicating effectively with Brokers to fully understand their RFP needs as it relates to system entry Tracking opportunity assignments in Velocity Willingness to pilot new processes in order to remain efficient Developing and building relationship with matrix partners Supporting the Presale Consultant through the notification of cross quote opportunities/activity. Order requested RFP sales reports through Salesforce.com Strong analytical ability, with ability to design, track, and work toward specific measurable performance targets for self and team Proficiency with multiple software and system-based applications, including database and spreadsheets (Excel, tracking systems) Engage in career enhancing activities to improve personal development Show less

Administrative Assistant 3

• Apr 2022 - Jun 2022

Administrative Assistant

• Nov 2021 - Apr 2022

Student Success Advisor

• Aug 2019 - Nov 2021

Serve as the primary guide to ensure that students stay on track to meet their educational goals.Connect with new students upon acceptance of admission to ensure overall readiness and escalate outstanding matters that would affect their ability to have a smooth and successful start.Assist students in understanding and completing degree requirements.Assist students with appropriate course registration.Advise students on university policies and procedures, program requirements and related academic matters.Provide comprehensive outreach to students who are at risk of not meeting satisfactory academic progress.Closely monitor students to proactively identify at-risk scenarios and identify opportunities to develop, implement, measure and improve academic success strategies.Work closely with university staff to ensure that student inquiries are strategically coordinated and addressed in a timely manner, while supporting academic integrity and University policies.Cognitively guide students to develop accountability for their decisions and an understanding of how those decisions impact their success.Provide students with proactive guidance on acclimating to their new graduate lifestyle and building supportive personal environments and best practices to facilitate their student success.Empower students to maintain effective connections to the University and its online community of learners. Show less

Student Success Advising Support Coordinator

• Oct 2018 - Aug 2019

Created OneNote Team notebook for entire Nursing Advising Department to use. Updated regularly as well as creating and sending team newsletter weeklyWork closely in a team environment to provide outstanding “concierge-level” student service via phone and email Identify and escalate higher level student advising needs to Academic AdvisorsAssist Academic Advisors with managing the student communication system through incoming and outgoing email communication and the processing of academic formsPlay a significant role in creating student service best practices and improving service levelsAssist students in understanding and completing degree requirements and finding resources to assist Empower students to maintain effective connections to the University and its online community of learners supporting them in their academic journey.Conduct research around student data or information as needed for the Academic Advising departmentAdvise students on university policies and procedures, and related academic matters.Provide comprehensive outreach to students through proactive campaignsWork closely with university staff to ensure that student inquiries are strategically coordinated and addressed in a timely manner, while supporting academic integrity and University policies.Cognitively guide students to develop accountability for their decisions and an understanding of how those decisions impact their success.Provide students with proactive guidance on acclimating to their new graduate lifestyle and building supportive personal environments and best practices to facilitate their student success.Onboarding assignments and record keeping for advisors and master cohort list leadOther duties and projects as assigned Show less

Research Progress Intervention Coordinator

• Jun 2017 - Oct 2018

Support student inquiries in the research process and provide guidance and assistanceConsults with student and faculty by phone regarding “stuck points” and problem solves next steps and best courses of actionProvide personal and detailed technical support regarding the dissertation and doctoral study process through email and phoneServe students, faculty and program leadership directly through proactive outreach, scheduled and just in time advisingFaculty phone consultation for capstone management system and assisting students in making progress in the research processUtilizing reports for proactive outreach to students and faculty for support in the research processStudent phone consultation on how to make progress based on their planned research timelineDetailed email guidance to students and faculty related to progressing through the research processSpecialized support for new faculty as they acclimate to Walden’s capstone systems and processesServing on university committeesSupporting other CRQ units by providing input/information on faculty and student needs and experiences in the research process Show less

Academic Advising Support Coordinator

• Oct 2016 - Jun 2017

Program and Initiative Implementation Liaison – Masters & DoctoralAcademic Progress Team Lead - DoctoralWork closely in a team environment to provide outstanding “concierge-level” student service via phone and email Identify and escalate higher level student advising needs to Academic AdvisorsAssist Academic Advisors with managing the student communication system through incoming and outgoing email communication and the processing of academic formsPlay a significant role in creating student service best practices and improving service levelsAssist students in understanding and completing degree requirements and finding resources to assist Empower students to maintain effective connections to the University and its online community of learners supporting them in their academic journey.Conduct research around student data or information as needed for the Academic Advising departmentAdvise students on university policies and procedures, and related academic matters.Provide comprehensive outreach to students through proactive campaignsWork closely with university staff to ensure that student inquiries are strategically coordinated and addressed in a timely manner, while supporting academic integrity and University policies.Cognitively guide students to develop accountability for their decisions and an understanding of how those decisions impact their success.Provide students with proactive guidance on acclimating to their new graduate lifestyle and building supportive personal environments and best practices to facilitate their student success.Other duties and projects as assigned Show less

Academic Coordinator/Online Learning Coordinator

• Jun 2012 - Sep 2016

Work with students daily to manage both their personal and career goals Provide mentoring, coaching, and motivation to achieve their dreams Offer assistance and possible solutions with problems or time management concerns Innovate new ideas and programs to help our students excel in their programs as well as helping our education team to become more efficient and streamlined Take initiative to locate more projects or areas where I can assist further Always maintain confidentiality with students Manage multiple tasks simultaneously throughout each day Adapt to ever changing company updates and procedure changes Oversee grading and instruction within New Student Orientation (Student LaunchPad) Process all Transcript Requests for the online division and filing of official transcripts for Registrar review Retrieve attendance report and make contact with students Created and maintain Student Ambassador program for new online students Connect with residential and online re-entry students Show less

Network Admissions Support Specialist

• Jun 2009 - Jun 2012

Assisted both students and potential students via phone and live chat Entered inquiries into database daily Processed miscellaneous requests from campuses and research their questions in order to find solutions Maintained admissions presentations for all school divisions Created team schedule and lead team meetings on a rotation basis Maintained and published departmental reports Participated in social media and internet marketing initiatives to help engage with current and potential students Show less

Office Assistant

• Jan 2008 - Mar 2009

Provided customer service by greeting clients and answering phones Performed all filing and organizing of important documents Provided resident relations for the senior apartment building in St. Paul by organizing events, leasing apartments and creating materials and literature to promote the apartment building Maintained website and social media accounts to generate interest and provide customer service Provided customer service by greeting clients and answering phones Performed all filing and organizing of important documents Provided resident relations for the senior apartment building in St. Paul by organizing events, leasing apartments and creating materials and literature to promote the apartment building Maintained website and social media accounts to generate interest and provide customer service

Operations Manager

• Oct 1997 - Nov 2008

Supplied and oversaw customer service Maintained and re-organized filing systems Managed a staff of six Educated the community by planning and organizing community events, newsletters, websites, and promotional flyers for the community Supplied and oversaw customer service Maintained and re-organized filing systems Managed a staff of six Educated the community by planning and organizing community events, newsletters, websites, and promotional flyers for the community