Experience

Landmark Incentive Marketing

• United States
• Hospitality
• 1 - 100 Employee

• Program Manager & Coordinator Supervisor

  • Aug 2017 - Present

  - Serve as the primary contact for all clients and suppliers by communicating all trip details throughout the lifespan of the program.- Manage each trip from concept to travel by confirming hotel reservations, ground transportation, function details and providing trip enhancements. - Schedule, create, and present at all briefings and meetings, internal and external.- Create program deadlines for each client based on supplier contracts.- Negotiate the best costs for all program details to ensure the best interest of the client and Landmark. - Produce and complete thorough purchase orders, BEO’s, and contracts while ensuring specific client requests are included.- Coordinate special requests and trip deviations for all participants traveling on each trip.- Responsible for reconciling data, producing reports, and preparing supplies for trip directors.- Budget and create payment schedules including exporting check requests in a timely matter for each supplier or client.- Work with multiple currencies and budget programs within different exchange rates. - Ensure all costs and any additional dollars incurred onsite are accounted for prior to accounting transfer: inclusive of client invoicing and supplier payments. - Continue to travel on several programs at the request of clients to ensure smooth delivery of the program.- Supervise and manage the Program Coordinators which includes being involved in their interview and hiring process, spearhead training, oversee progression, composing evaluations and providing positive and constructive feedback.

• Program Coordinator

  • Aug 2016 - Aug 2017

  - Served as a primary contact to all participants traveling by communicating through email and phone.- Gathered registrations, reconciled and reviewed the data within our Microsoft Access based system.- Created detailed-oriented reports for suppliers and Program Managers, attended management meetings and presented the data collected in registration.- Prepared trip director books; assembled all onsite program materials and reports prior to trip operation.- Created, produced and sent travel information kits to all participants. - Communicated with Operations Manager through weekly meetings on daily priorities and status of programs.- Promoted within a year to Program Manager.



Hoffman Estates Park District

• United States
• Recreational Facilities
• 1 - 100 Employee

• Events/Front Desk

  • Aug 2015 - Aug 2016

  - Organized, planned and produced events while managing all event elements within a specific time limit. - Coordinated with clients to identify their needs and ensure customer satisfaction, for example: themes, activities, and event flows. - Proposed ideas to improve customer satisfaction and event quality. - Increased participation on Wednesday night volleyball open gym by forming friendly, professional relationships with attendees and starting a friendly tournament. - Collected and entered payments as each season required different activities and requirements. - MS Word, Excel, Access and PowerPoint proficiency.



Staples

• United States
• Retail Office Equipment
• 700 & Above Employee

• Sales Associate/Print and Marketing Associate

  • May 2013 - Aug 2016

  - Managed the Print and Marketing center by ensuring customer orders were placed correctly, oversaw other associate’s customer orders and provided input to management on updating procedures. - Assisted customers with print layout providing guidance in color, picture placement and wording on multiple projects.- Sales Associate – helped customers with locating items, explained the difference between certain items and ensured customers are being helped. - Upsell Reward Cards – Received award for selling the most cards.- Reconciled inventory, handled cash, and provided great customer service when cashiering.