Pre-Litigation Paralegal

• Jul 2022 - Present

Lead Case Investigator

• Oct 2020 - Jul 2022

• Manage employee schedules and attendance tracking • Participate in monthly management meetings presenting monthly reports and communicating department growths • Review applications, schedule and conduct interviews • Point of contact for case investigators and intake specialists when questions and case decisions arise • Work closely with our Elite Litigation Team by completing detailed consultations with clients and answering questions • Assign and communicate with private investigators to complete thorough investigations of the accident scene • Create and analyze monthly reports to track signed up cases per month • Ensure clients are confident in our firms process and confirm their understanding of what to expect • Track disciplinary action with write ups and communicate with HR to maintain knowledge of employee progress • Point of contact for the case investigators for questions and case decisions during and after work hours • Worked closely with our Elite Litigation Team by completing detailed consultations with clients • Assigned and communicated with private investigators to complete thorough investigations of the accident scene • Created and analyzed monthly reports to track signed up cases per month • Ensure clients are confident in our firms process and confirm their understanding of what to expect • Explain in detail firms process and client expectations • Assist potential clients with legal documents and submit them to the correct department • Organize and keep track of current and past clients documents and sensitive information • Communicate with supervisor and attorneys about potential clients case and updates on signed up clients • Assisted with File Opening team, creating a more efficient way to complete insurance calls • Designed and implemented a brand-new case investigator training binder • Assisted in implementing new expectations for the intake process to create a professional consistent intake packet Show less

Site Director

• Aug 2020 - Oct 2020

After School Teacher Lead

• Sep 2019 - Aug 2020