Experience

Schuco International (London) Ltd

• United Kingdom
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Operations Assistant

  • Sep 2023 - Present

• Sales Order Processor

  • Mar 2022 - Sep 2023



The Bountiful Company

• Manufacturing
• 100 - 200 Employee

• International Customer Care Associate

  • Jun 2021 - Mar 2022



RotoVR

• United Kingdom
• Computer Games

• Customer Support Manager

  • Feb 2020 - Jun 2021



Warner Bros. Entertainment

• United States
• Entertainment Providers
• 700 & Above Employee

• Customer Service Advisor

  • Mar 2019 - Feb 2020

  Working as part of the Customer Service Team at Wizarding World Digital. Working as part of the Customer Service Team at Wizarding World Digital.



ASOS.com

• United Kingdom
• Retail Apparel and Fashion
• 700 & Above Employee

• Customer Improvement Advisor

  • Apr 2018 - Mar 2019

• Social Media Advisor

  • Jan 2017 - Apr 2018



Sitel Group

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Learning Specialist

  • Sep 2015 - Jan 2017

  I had returned to Sitel on their Disney Store campaign as a Customer Service Advisor in September 2015, before progressing to become a learning specialist in 2016. During my time here, I had trained new advisors for the run up to Christmas, ensuring that they were prepared to handle customer enquiries. I had returned to Sitel on their Disney Store campaign as a Customer Service Advisor in September 2015, before progressing to become a learning specialist in 2016. During my time here, I had trained new advisors for the run up to Christmas, ensuring that they were prepared to handle customer enquiries.



Underwoods Solicitors

• Office Assistant

  • Jun 2015 - Sep 2015



Sitel Group

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Guest Services Agent

  • Aug 2014 - Jun 2015

  Working on the a campaign as part of their Guest Service Centre. PCI Compliant and trained on answering calls and emails, placing orders and handling complaints. As of November 2014, I have been trained Social Media, answering Guest queries on Facebook. Also trained in Citrix, Oracle and Worldpay. Recently given further responsibilities to manage and feedback to Agents ways to improve their Average Handling Times for cases, perform call backs in a managerial position, and… Show more Working on the a campaign as part of their Guest Service Centre. PCI Compliant and trained on answering calls and emails, placing orders and handling complaints. As of November 2014, I have been trained Social Media, answering Guest queries on Facebook. Also trained in Citrix, Oracle and Worldpay. Recently given further responsibilities to manage and feedback to Agents ways to improve their Average Handling Times for cases, perform call backs in a managerial position, and general ad hoc administration duties. Show less Working on the a campaign as part of their Guest Service Centre. PCI Compliant and trained on answering calls and emails, placing orders and handling complaints. As of November 2014, I have been trained Social Media, answering Guest queries on Facebook. Also trained in Citrix, Oracle and Worldpay. Recently given further responsibilities to manage and feedback to Agents ways to improve their Average Handling Times for cases, perform call backs in a managerial position, and… Show more Working on the a campaign as part of their Guest Service Centre. PCI Compliant and trained on answering calls and emails, placing orders and handling complaints. As of November 2014, I have been trained Social Media, answering Guest queries on Facebook. Also trained in Citrix, Oracle and Worldpay. Recently given further responsibilities to manage and feedback to Agents ways to improve their Average Handling Times for cases, perform call backs in a managerial position, and general ad hoc administration duties. Show less



Mitchells & Butlers PLC

• United Kingdom
• Hospitality
• 700 & Above Employee

• Team Member

  • Aug 2012 - Aug 2014

  Working as a front of house member of staff, greeting guests and handling them throughout their visit. This job entails customer service and satisfaction, along with cash handling. Working as a front of house member of staff, greeting guests and handling them throughout their visit. This job entails customer service and satisfaction, along with cash handling.



Greggs

• Food & Beverages
• 700 & Above Employee

• Team Member

  • Sep 2009 - Aug 2012

  Team member dealing with customer service and satisfaction. During this time I was also trained in cash security and rules on health and safety. Also involved in the production of food which would later be sold to customers. Team member dealing with customer service and satisfaction. During this time I was also trained in cash security and rules on health and safety. Also involved in the production of food which would later be sold to customers.