Administrative Assistant

• Sep 2021 - Present

Housekeeper

• Jul 2020 - Sep 2021

Acquired ABN Creating pay slips Securing clients keys Assisting clients Training new staff Operating cleaning equipment Reliable transport between clients Cleaning kitchen, bathrooms, bedrooms Cleaning walls Spring cleans Organisation e.g.- linen cupboards, kitchen cupboards, closets Assisting with washing and other household tasks Vacuum and mop Transporting linen Dusting ( high and low) Acquired ABN Creating pay slips Securing clients keys Assisting clients Training new staff Operating cleaning equipment Reliable transport between clients Cleaning kitchen, bathrooms, bedrooms Cleaning walls Spring cleans Organisation e.g.- linen cupboards, kitchen cupboards, closets Assisting with washing and other household tasks Vacuum and mop Transporting linen Dusting ( high and low)

Outbound Telemarketer

• Oct 2020 - Dec 2020

Taking large amounts of outbound calls in a timely manner Follow communication scripts when handling different topics Identifying customers’ needs, clarifying information and provided solutions/ alternatives Seize opportunities to upsell products when they arise Meeting personal and required KPI targets Build sustainable relationships with customers and going the extra mile Taking large amounts of outbound calls in a timely manner Follow communication scripts when handling different topics Identifying customers’ needs, clarifying information and provided solutions/ alternatives Seize opportunities to upsell products when they arise Meeting personal and required KPI targets Build sustainable relationships with customers and going the extra mile

Housekeeper

• Jul 2020 - Dec 2020

Assisting guests Operating cleaning equipment General room cleans Replacing linen Making beds & bunks Cleaning kitchens Cleaning barbeques Using appropriate chemicals to clean Vacuuming/Mopping/Dusting Restocking equipment Refilling chemicals Cleaning onsite public amenities Cleaning onsite residential amenities Cleaning onsite laundry Assisting guests Operating cleaning equipment General room cleans Replacing linen Making beds & bunks Cleaning kitchens Cleaning barbeques Using appropriate chemicals to clean Vacuuming/Mopping/Dusting Restocking equipment Refilling chemicals Cleaning onsite public amenities Cleaning onsite residential amenities Cleaning onsite laundry

Customer Service Assistant

• Oct 2019 - Jan 2020

Assisting and greeting customers Cash & eftpos handling Loading money onto player cards Light barista duties Food handling and preparation Memorizing product and deals Stock filling Light machine maintenance Building customer loyalty Cleaning public amenities Cleaning game machines Using the correct chemicals General cleaning duties Assisting customers that don’t speak English with translation apps Assisting and greeting customers Cash & eftpos handling Loading money onto player cards Light barista duties Food handling and preparation Memorizing product and deals Stock filling Light machine maintenance Building customer loyalty Cleaning public amenities Cleaning game machines Using the correct chemicals General cleaning duties Assisting customers that don’t speak English with translation apps

Bartender

• Nov 2018 - Feb 2019

Taking reservations, greeting and seating guests Undertaking general waiting duties Preparing and mixing a range of sophisticated drinks Taking drink orders Preparing garnishes Cleaning bar areas Cleaning tables Cleaning and care of glasses and equipment Practising proper workplace health and safety procedures Taking reservations, greeting and seating guests Undertaking general waiting duties Preparing and mixing a range of sophisticated drinks Taking drink orders Preparing garnishes Cleaning bar areas Cleaning tables Cleaning and care of glasses and equipment Practising proper workplace health and safety procedures

Administrative Assistant

• Feb 2014 - Jul 2017

Answered all incoming calls Accurate cash handling and balancing Greeted all guests and managed all enquiries to the best of my ability Proficient use of MS Office including MS Word, Excel and Outlook Food preparation Cleaning amenities Vacuum/moping the office General cleaning duties Using the correct chemicals Answered all incoming calls Accurate cash handling and balancing Greeted all guests and managed all enquiries to the best of my ability Proficient use of MS Office including MS Word, Excel and Outlook Food preparation Cleaning amenities Vacuum/moping the office General cleaning duties Using the correct chemicals

Sales Representative

• Mar 2016 - Mar 2017

Assisted customers instore delivering an exceptional level of service to each customerUtilised strong product knowledgeEducated customers on product warranties and upsold accessoriesMaintained customer database and inventory managementProcessed warranty claims and promptly resolve customer complaintsCompleted store administrative and financial processes in a timely mannerUpheld company guidelines for sales, service and operational processesBuilt rapport with customers and followed up on their satisfaction to establish ongoing loyaltyConsistently reaching personal and set KPI targets Show less

Sales Assistant

• Mar 2016 - Mar 2017

Sales Assistant

• Aug 2015 - Jan 2016

Assisted customers instore delivering an exceptional level of service to each customer Utilised strong product knowledge Maintained customer database and inventory management ü Processed warranty claims and promptly resolve customer complaints Completed store administrative and financial processes in a timely manner Upheld company guidelines for sales, service and operational processes Built rapport with customers and followed up on their satisfaction to establish ongoing loyalty Show less