Technical Writer

• Feb 2022 - Present

Technical Writer

• Aug 2020 - Mar 2021

- Brought on to assist with the OneFuse product documentation through their acquisition of SovLabs. - Updated existing software documentation and documented new features via release notes - Brought on to assist with the OneFuse product documentation through their acquisition of SovLabs. - Updated existing software documentation and documented new features via release notes

E-learning Developer

• Jul 2019 - Aug 2020

- Researched and wrote about complex topics like machine learning AI (Watson Assistant) - Created interactive demonstrations using Adobe Captivate - Wrote and edited web based training content - Earned the following IBM badges: Watson and Cloud Foundations, Winning the Platform - Cloud Pak for Data, IBM Watson Knowledge Catalog Essentials, Watson Assistant Foundations, Watson Assistant Methodology, and Watson Assistant Hands On. - Researched and wrote about complex topics like machine learning AI (Watson Assistant) - Created interactive demonstrations using Adobe Captivate - Wrote and edited web based training content - Earned the following IBM badges: Watson and Cloud Foundations, Winning the Platform - Cloud Pak for Data, IBM Watson Knowledge Catalog Essentials, Watson Assistant Foundations, Watson Assistant Methodology, and Watson Assistant Hands On.

Technical Writer

• Dec 2018 - Jun 2019

- Wrote, edited, and designed software support documentation - Produced tutorial videos, promotional material, and social media content - Advised software development team on usability and user experience best practices - Wrote, edited, and designed software support documentation - Produced tutorial videos, promotional material, and social media content - Advised software development team on usability and user experience best practices

Community Manager

• May 2018 - May 2019

Sherlockian.net is a community archive run through WIDE at MSU. - Wrote, edited, and designed website content - Built and maintained relationships throughout the Sherlockian community - Represented Sherlockian.net at community events (221B Con) and academic conferences (SIGDOC) Sherlockian.net is a community archive run through WIDE at MSU. - Wrote, edited, and designed website content - Built and maintained relationships throughout the Sherlockian community - Represented Sherlockian.net at community events (221B Con) and academic conferences (SIGDOC)

Research Assistant

• Sep 2017 - May 2019

I started working with WIDE in 2017 where I completed the following: - Coded, sorted, and analyzed Reddit API data for the purposes of studying knowledge formation and communication within online communities - Disseminated information in meetings, at conferences, and in writing (multiple research papers have been published from this data) I started working with WIDE in 2017 where I completed the following: - Coded, sorted, and analyzed Reddit API data for the purposes of studying knowledge formation and communication within online communities - Disseminated information in meetings, at conferences, and in writing (multiple research papers have been published from this data)

Graduate Research Fellow

• May 2018 - Aug 2018

As a research fellow with the School of Information, I was assigned to work with Libby Hemphill at ICPSR (https://www.icpsr.umich.edu/icpsrweb/). Throughout the summer I focused on the debate around ethics in social media data use practices. At the end of the summer I created and presented the following: - A survey on current social media data set practices - A publication and report of the results from the survey - A research poster detailing my summer work to the UMSI faculty As a research fellow with the School of Information, I was assigned to work with Libby Hemphill at ICPSR (https://www.icpsr.umich.edu/icpsrweb/). Throughout the summer I focused on the debate around ethics in social media data use practices. At the end of the summer I created and presented the following: - A survey on current social media data set practices - A publication and report of the results from the survey - A research poster detailing my summer work to the UMSI faculty

Digital Media Coordinator

• Aug 2017 - May 2018

- Consulted students on their writing - Facilitated workshops on academic writing topics such as resumes and cover letters, citation styles, and multimedia composition - Produced web redesign materials such as: content audit, wire frames, and governance structure for multiple WC websites - Consulted students on their writing - Facilitated workshops on academic writing topics such as resumes and cover letters, citation styles, and multimedia composition - Produced web redesign materials such as: content audit, wire frames, and governance structure for multiple WC websites

Web Content Developer

• Apr 2016 - May 2017

- Planned and executed text and visual content creation for web and social media - Consulted design team on content placement within clinic website (https://cosmetic.msu.edu/). - Planned and executed text and visual content creation for web and social media - Consulted design team on content placement within clinic website (https://cosmetic.msu.edu/).

Web Content Administrator

• Mar 2015 - Apr 2016

- Learned Wordpress administration on the job - Improved usability of website archives - Edited incoming copy - Learned Wordpress administration on the job - Improved usability of website archives - Edited incoming copy