Experience

SOVEREIGN GRACE PRESBYTERIAN CHURCH

• United States
• Religious Institutions
• 1 - 100 Employee

• Church Administrator

  • Oct 2018 - Present



TruVista

• United States
• Telecommunications
• 100 - 200 Employee

• Manager - Customer Operations

  • Feb 2012 - Oct 2018

  - Leading 24/7 Customer Support Team and Financial Services Team to provide excellent Customer Service to TruVista telecommunications customers across South Carolina and Georgia Markets. - Responsible for Telephone Directory Management, Payment Processing, Billing Approval, Billing Clean-Up Reports and various Special Projects. - Primary contact for Customer Service Representatives and other departments during acquisition of two new companies in Summer 2012. - Introduced Sales focus and Commission program to Customer Support Team and currently helping them reach highest level of Sales Performance in the department’s history. Show less

• Sales & Service Manager

  • Dec 2010 - Feb 2012

  - Led, directed and motivated Retail Sales Team to achieve sales goals based on company objectives. - Revised and implemented new sales strategies, procedures and policies. - Coached and trained team members on providing a professional and improved level of customer service to existing and new customers. - Handled customer issues and escalations and communicated clearly with other departments to resolve them.- Managed Sales Reports, Call Logs and Observation Reports. - Helped team reach highest level of Sales Performance in their market in TruVista’s history. Show less

• Home Integration Consultant

  • Feb 2009 - Dec 2010

  - Served as Primary Point of Contact for Special Projects, including but not limited to: Fiber to the Home Expansion, Building of Security Service Market, Home Welcoming Program and Special Construction Projects. - Researched and developed plans to expand service area into new markets, worked with Real Estate Agents, Brokers, and interested customers to implement these projects. - Established Security Service process and headed up both Customer and Retail implementation of this department and program, among many others. Show less



Blackbaud

• Charleston, South Carolina Area

• Customer Support Analyst

  • Aug 2007 - May 2008

  - Provided excellent customer service to all Blackbaud clients working with Student Billing and Retail Management Services software. - Handled incoming and outgoing daily contacts with clients by analyzing, researching, and solving cases regarding use of the software. - Worked closely with teammates to resolve 75% of user-created cases within 2 days. - Provided excellent customer service to all Blackbaud clients working with Student Billing and Retail Management Services software. - Handled incoming and outgoing daily contacts with clients by analyzing, researching, and solving cases regarding use of the software. - Worked closely with teammates to resolve 75% of user-created cases within 2 days.