Experience

Cuba Libre Restaurant & Rum Bar

• United States
• Hospitality
• 100 - 200 Employee

• Marketing Manager

  • Sep 2021 - Present

  • Coordinate press filming, photo shoots, and staff interviews at 5 restaurant locations • Manage creation of marketing materials, collateral and sales support tools • Oversee CRM/e-mail campaigns across locations to push company promotions and events • Draft statements on behalf of leadership and coordinate interviews in response to media inquiries

• Marketing Coordinator

  • Apr 2019 - Sep 2021

  • Managed company’s social media accounts on various platforms and developed campaigns to grow customer base • Trained 60+ employees and coordinated pre-opening events as an training team member for new restaurant

• Server/Bartender

  • Sep 2014 - Mar 2020

  • Success in building rapport with customers, bringing in new business, and retaining current guest volume. • Proven increase in food/alcohol, per guest, and table sales averages while maintaining high service rating. • Maintained extensive menu knowledge to educate guests on unfamiliar menu items, food allergies, etc., while enhancing the customer experience. • Trained incoming employees on steps of service, sales, and up-selling menu items in a customer-focused and detail-oriented… Show more • Success in building rapport with customers, bringing in new business, and retaining current guest volume. • Proven increase in food/alcohol, per guest, and table sales averages while maintaining high service rating. • Maintained extensive menu knowledge to educate guests on unfamiliar menu items, food allergies, etc., while enhancing the customer experience. • Trained incoming employees on steps of service, sales, and up-selling menu items in a customer-focused and detail-oriented environment.

• Freelance Marketing Associate

  • Feb 2019 - Apr 2019

  Gathered data, wrote, and created the company's quarterly newsletter to share internal happenings across four restaurant locations and the corporate office; assisted with other projects as assigned by the Marketing Director.

• Marketing Intern

  • Sep 2018 - Dec 2018

  • Created e-mail blasts for thousands of contacts in four geographic areas (PA, NJ, DC, and FL) to promote various events/sales/happenings within company. • Wrote and updated blog posts and other content on external website for consumer review. • Gathered and organized data re: reservation trends, e-mail and promotional hits, etc., to improve and focus marketing efforts.



Children's Hospital of Philadelphia

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Social Worker, Division of Neurology - Outpatient

  • Sep 2016 - Jan 2017

  • Provided short-term counseling and crisis intervention services to neurology patients and families. • Drafted letters of medical necessity and other documentation for various patient needs. • Performed case management for patients in need of in-home nursing, home health aide services, etc. • Functioned as hospital liaison to various community resource programs to benefit neurology patients. • Participated in multidisciplinary clinical team meetings to help decide best course of… Show more • Provided short-term counseling and crisis intervention services to neurology patients and families. • Drafted letters of medical necessity and other documentation for various patient needs. • Performed case management for patients in need of in-home nursing, home health aide services, etc. • Functioned as hospital liaison to various community resource programs to benefit neurology patients. • Participated in multidisciplinary clinical team meetings to help decide best course of action for patient care. • Consulted with internal/external educational, financial, and other support agencies on behalf of patients. Show less • Provided short-term counseling and crisis intervention services to neurology patients and families. • Drafted letters of medical necessity and other documentation for various patient needs. • Performed case management for patients in need of in-home nursing, home health aide services, etc. • Functioned as hospital liaison to various community resource programs to benefit neurology patients. • Participated in multidisciplinary clinical team meetings to help decide best course of… Show more • Provided short-term counseling and crisis intervention services to neurology patients and families. • Drafted letters of medical necessity and other documentation for various patient needs. • Performed case management for patients in need of in-home nursing, home health aide services, etc. • Functioned as hospital liaison to various community resource programs to benefit neurology patients. • Participated in multidisciplinary clinical team meetings to help decide best course of action for patient care. • Consulted with internal/external educational, financial, and other support agencies on behalf of patients. Show less



Children's Hospital of Philadelphia

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Graduate Social Worker, Neurology & General Pediatrics Floor

  • Aug 2014 - May 2015

  • Assisted medical team in discharge planning of medically complex children with various diagnoses. • Referred families to appropriate agencies for medical daycare, early intervention services, supportive counseling, and other community resources. • Provided supportive counseling to help families cope with their child’s diagnosis and hospitalization. • Assisted medical team in discharge planning of medically complex children with various diagnoses. • Referred families to appropriate agencies for medical daycare, early intervention services, supportive counseling, and other community resources. • Provided supportive counseling to help families cope with their child’s diagnosis and hospitalization.



Montgomery County Office of Children and Youth

• Willow Grove, PA

• Intake Caseworker

  • Jun 2013 - Sep 2014

  • Investigated incoming referrals regarding allegations of abuse/neglect of children in Montgomery County. • Visited homes/schools/hospitals to interview children and families to assess family’s overall condition. • Observed forensic interviews of suspected child victims of severe physical or sexual abuse to determine if OCY involvement was necessary. • Determined outcomes of investigations, opened cases for services, and/or made referrals for families. • Investigated incoming referrals regarding allegations of abuse/neglect of children in Montgomery County. • Visited homes/schools/hospitals to interview children and families to assess family’s overall condition. • Observed forensic interviews of suspected child victims of severe physical or sexual abuse to determine if OCY involvement was necessary. • Determined outcomes of investigations, opened cases for services, and/or made referrals for families.



Child Guidance Resource Centers

• Mental Health Care
• 100 - 200 Employee

• Therapeutic Support Staff, Behavioral Health and Rehabilitative Services

  • Dec 2012 - Oct 2013

  • Implemented strategies for one-on-one behavioral interventions. • Monitored and documented client responses to interventions, details of session, and progress notes. • Implemented strategies for one-on-one behavioral interventions. • Monitored and documented client responses to interventions, details of session, and progress notes.



COUNTY OF CHESTER DEPARTMENT OF CHILDREN YOUTH AND FAMILIES

• United States
• Medical Practices
• 1 - 100 Employee

• Co-Facilitator, Post-Adoption Teen Support Group

  • Jan 2013 - May 2013

  • Assisted in planning discussions and activities for six group sessions surrounding dealing with loss. • Provided feedback and encouragement to children during times of need. • Promoted emotional health and physical wellbeing, increased independence, and facilitated full community participation through behavior modeling, psychoeducation, and intervention. • Communicated confidentially with consultants, therapists, and parents, as well as kept the clients motivated to learn. • Assisted in planning discussions and activities for six group sessions surrounding dealing with loss. • Provided feedback and encouragement to children during times of need. • Promoted emotional health and physical wellbeing, increased independence, and facilitated full community participation through behavior modeling, psychoeducation, and intervention. • Communicated confidentially with consultants, therapists, and parents, as well as kept the clients motivated to learn.



Elwyn

• United States
• Individual and Family Services
• 700 & Above Employee

• Graduate Social Worker, Children’s Behavioral Health Services

  • Oct 2012 - May 2013

  • Conducted phone intakes and referred clients to appropriate services to suit their needs. • Audited client charts to ensure proper documentation of services to clients and address areas of concern. • Administered and recorded client surveys to track satisfaction of behavioral health services. • Conducted phone intakes and referred clients to appropriate services to suit their needs. • Audited client charts to ensure proper documentation of services to clients and address areas of concern. • Administered and recorded client surveys to track satisfaction of behavioral health services.



TD

• Canada
• Banking
• 700 & Above Employee

• Supervisor/Assistant Head Teller

  • Oct 2011 - Feb 2012

  * Supervised and mentored employees in performing at optimal levels. * Played a key role in surpassing revenue goals. * Managed financial and cash balancing duties. * Oversaw tellers in handling complex customer transactions and delivering superior service. * Supervised and mentored employees in performing at optimal levels. * Played a key role in surpassing revenue goals. * Managed financial and cash balancing duties. * Oversaw tellers in handling complex customer transactions and delivering superior service.



United States Air Force

• United States
• Defense and Space Manufacturing
• 700 & Above Employee

• Community Relations Specialist, Public Affairs

  • Jul 2008 - Feb 2010

  * Facilitated base tours for distinguished visitors, school groups, and community residents while serving as the public relations liaison. * Recruited and coordinated volunteers for multiple events and activities in the community. * Composed press releases, fact sheets, and official statements. * Led efforts to recruit military volunteers for community activities and speaking engagements while promoting a positive Air Force image/message in the community.

• Public Affairs Specialist/Editor

  • Feb 2006 - Jun 2008

  * Authored 300+ articles for McGuire Air Force Base newspaper and produced weekly newspaper for 10K+ personnel. * Maintained responsibility for functionality and content appearance on the public website. * Served as the liaison between Public Affairs and contract photographers during unit merge. * Spearheaded all aspects of "Christmas in July" toy drive and collected 600+ toys for the NJ Children's Aid Society. * Played a key role in revising the newspaper process at McGuire Air… Show more * Authored 300+ articles for McGuire Air Force Base newspaper and produced weekly newspaper for 10K+ personnel. * Maintained responsibility for functionality and content appearance on the public website. * Served as the liaison between Public Affairs and contract photographers during unit merge. * Spearheaded all aspects of "Christmas in July" toy drive and collected 600+ toys for the NJ Children's Aid Society. * Played a key role in revising the newspaper process at McGuire Air Force Base and reduced labor hours by 42 each week. * Partnered with base health officials to highlight tobacco cessation messages/stories of success, which slashed base tobacco rates. * Recipient of several U.S. Air Force journalism and photojournalism awards.