Visitor Engagement Associate

• Nov 2022 - Present

- Selected as April VEA of the month due to extensive positive guest feedback, consistently selling memberships and paid tours, and consistent hard work. - Run cash register, sell two memberships each shift, give directions, and run phone lines. - Give tours and present shows to 1-16 guests at a time and provide accurate accounts of the American Revolution, answer guest questions, and meet learning goals. - Collect survey data from five or more guests each day and input data into Marketing team’s Excel spreadsheets. Show less

Freelance Writer

• Jul 2021 - Present

- Earned a Top Rated marker in 2021 for consistent completion of projects and high client ratings. - Writing blog posts, listicles, advertisements, and other copy for clients in a wide range of niches, including with BetterHelp and We Write Blog Posts. - Working collaboratively with the editing team to create an excellent, polished copy. - Implemented SEO terms and goals into copy. - Delivering articles on time with all client specifications. - Effectively researching and conveying details about niches that I may not have already known. Show less

Cashier

• Jan 2022 - Sep 2022

- Handled money and provided customer service for over 5,000 customers a week. - Participated in quality control and ensured orders were correct. - Effectively communicated with kitchen and front-of-house staff. - Kept restaurant clean according to LA County Food Safety standards. - Translated for Deaf guests using proficiency in American Sign Language. - Handled money and provided customer service for over 5,000 customers a week. - Participated in quality control and ensured orders were correct. - Effectively communicated with kitchen and front-of-house staff. - Kept restaurant clean according to LA County Food Safety standards. - Translated for Deaf guests using proficiency in American Sign Language.

Sales Associate

• Dec 2020 - Feb 2021

- Provided seasonal support to the full-time sales team. - Efficiently and consistently produced high-quality boxes of candy for customers. - Met and passed sales goals with the team through high-volume seasons, totaling over $5,000 additional dollars. - Managed customers outside and inside the store to ensure best COVID-19 safety practices. - Kept store clean. - Provided seasonal support to the full-time sales team. - Efficiently and consistently produced high-quality boxes of candy for customers. - Met and passed sales goals with the team through high-volume seasons, totaling over $5,000 additional dollars. - Managed customers outside and inside the store to ensure best COVID-19 safety practices. - Kept store clean.

• Apr 2018 - Mar 2020

- Checked out guests, directed them around the library, conducted preliminary topic research, trained fellow students, opened and closed the library, and ran phones.- Worked on a 2019 full collection condition inventory for Musselman’s partnership with the Eastern Academic Scholar’s Trust (EAST).- Utilized the Library of Congress system, ALMA, Sierra, and ILLIAD software for data transfers and customer service needs.- Selected as a Student Supervisor in 2019.

• Sep 2016 - Mar 2020

- Returned materials to shelves in accordance with the Library of Congress organizational system.- Sought lost materials on a rotating basis.- Weeded outdated or damaged materials to maintain collection standards.- Cleaned shelves and materials for collection longevity. - Participated in the 2019 EAST full collection inventory.- Managed three donation surveys and mailing of unaccepted materials.

• Jan 2019 - May 2019

Cataloged and prepared the records for a collection of historic Nancy Drew books for Special Collections and other new acquisitions (over 500 books during duration).Updated records in preparation for record migration to a new database.Managed database and successfully updated records for forward compatibility.

Cultural Resource Management Intern

• May 2019 - Jul 2019

Prepared a 15-page internal report on and photographed the Warfield Home for the purposes of future interpretation, preservation, and resource management. Analyzed and aided with the digitizing of 12 extensively annotated maps of the battlefield for future reconstructive efforts. Attended meetings on GMNP property and at other NPS sites for further cultural resource management development. Worked the 2019 Civil War Institute Summer Conference. Prepared a 15-page internal report on and photographed the Warfield Home for the purposes of future interpretation, preservation, and resource management. Analyzed and aided with the digitizing of 12 extensively annotated maps of the battlefield for future reconstructive efforts. Attended meetings on GMNP property and at other NPS sites for further cultural resource management development. Worked the 2019 Civil War Institute Summer Conference.

Museum Administrative Intern

• May 2018 - Jul 2018

Organized and analyzed over 300 patron comments into a workable format and created a template for future organizational needs. Worked independently on research to further museum goals, including finding a historic grave site on the museum property based on primary source reporting. Acted as an Administrative Assistant for the duration; typing 80+ words per minute. Attended the 2018 Civil War Institute Summer Conference. Organized and analyzed over 300 patron comments into a workable format and created a template for future organizational needs. Worked independently on research to further museum goals, including finding a historic grave site on the museum property based on primary source reporting. Acted as an Administrative Assistant for the duration; typing 80+ words per minute. Attended the 2018 Civil War Institute Summer Conference.